Talent.com
Front Desk/Kennel Associate
Front Desk/Kennel AssociateThe Gold Leash • Carol Stream, IL, US
Front Desk / Kennel Associate

Front Desk / Kennel Associate

The Gold Leash • Carol Stream, IL, US
29 days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description

Description :

Job Role : Front Desk / Kennel Associate

Job Types : Part-time or Full-time

The Gold Leash Pet Hotel & Daycare is looking for a reliable, energetic, and customer-focused Front Desk / Kennel Associate to join our team. This cross-trained position is a mixture of Front of House (FOH) and Back of House (BOH) responsibilities — you’ll be the face of the company at the front desk while also working hands-on with the pets in our care. As you grow, there are clear career paths into Kennel Lead and Assistant Manager roles for strong performers who want to advance.

Key Responsibilities

Front of House (FOH) – Customer Service

  • Serve as the first point of contact for clients with a warm and professional attitude.
  • Handle calls, emails, and in-person inquiries efficiently and accurately.
  • Process reservations, cancellations, check-ins / outs, and payments.
  • Manage customer concerns with empathy and solution-focused communication.
  • Clearly explain company policies, services, and procedures.
  • Maintain a professional, clean, and welcoming reception area.

Back of House (BOH) – Animal Care & Facility Support

  • Supervise and monitor play sessions to ensure safe, positive interactions.
  • Confidently handle dogs of all breeds and temperaments during check-ins, transitions, and playgroups.
  • Provide individualized enrichment and attention when needed.
  • Maintain clean, sanitized kennels, play areas, and common spaces.
  • Support Pet Tech duties : laundry, dishes, preparing treats, and sanitizing equipment.
  • Complete “Furever Reports” with notes, photos, and videos to keep pet parents updated.
  • Learn and apply safe handling techniques, with a strong focus on dog body language .

    • Software & Data Management

  • Use Gingr, MoeGo, or similar POS / reservation systems to :

    • Manage appointments and reservations.

  • Update customer accounts, vaccine records, and behavior notes.
  • Track services and create accurate records.
  • Assist with creating and updating daily task sheets and scheduling adjustments.

    • Operational Support

  • Work closely with managers to ensure smooth coordination across FOH and BOH.
  • Provide backup coverage during peak times or when additional support is needed.
  • Assist in organizing and communicating daily tasks between teams.

    • Job Requirements

  • 1+ year of dog handling experience (kennel, daycare, vet clinic, or training facility).
  • 3+ years of customer service experience.
  • 1+ year of POS / software experience (boarding, scheduling, or retail systems).
  • Quick to learn new systems and processes.
  • Comfortable working with all breeds and temperaments .
  • Strong teamwork, communication skills, and work ethic.
  • Must love to clean and maintain high sanitation standards.
  • Reliable, dependable, and hardworking.
  • Able to work in a fast-paced, busy environment .
  • Flexible availability between 5 AM – 8 PM (including weekends / holidays).
  • Dependable transportation.

    • Perks & Benefits

  • Hands-on training with experienced team members.
  • Access to Dog Gurus video training program + one-on-one coaching.
  • Employee discounts on boarding, daycare, and spa services.
  • 10 free daycare packages per quarter for personal pets.
  • Career growth opportunities — path to Kennel Lead and Assistant Manager with proven performance.
  • Supportive, pet-loving team environment.
  • For full-time : 3rd party health insurance (BCBS), PTO accrual, and eligibility for performance-based bonuses.

    • How to Apply :

    Submit your resume and a short note about why you’d be a great fit for our team.

    Requirements :

  • 1+ year of dog handling experience (kennel, daycare, vet clinic, or training facility).
  • 3+ years of customer service experience.
  • 1+ year of POS / software experience (boarding, scheduling, or retail systems).
    • Create a job alert for this search

    Front Associate • Carol Stream, IL, US

    Related jobs
    Compliance Disclosure Desk

    Compliance Disclosure Desk

    Home State Bank • Crystal Lake, IL, US
    Full-time
    Since 1915, Home State Bank’s goal has been to create a better quality of life for our neighbors and to work together to build a better community. Today, that goal is still the cornerstone of ...Show more
    Last updated: 11 hours ago • Promoted • New!
    Service Desk Analyst

    Service Desk Analyst

    VirtualVocations • Naperville, Illinois, United States
    Full-time
    A company is looking for a Service Desk Analyst (2nd shift).Key Responsibilities : Troubleshoot and resolve technical hardware, software, network, and telephony issues within Service Level Agreeme...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk / Kennel Associate

    Front Desk / Kennel Associate

    The Gold Leash • Naperville, IL, US
    Full-time +1
    The Gold Leash Pet Hotel & Daycare is looking for a reliable, energetic, and customer-focused.This cross-trained position is a mixture of. Kennel Lead and Assistant Manager.Front of House (FOH) ...Show more
    Last updated: 29 days ago • Promoted
    Deal Desk Manager

    Deal Desk Manager

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Deal Desk Lead to manage and scale revenue operations.Key Responsibilities Own and optimize deal-making execution processes for seamless commercial workflows Lead comm...Show more
    Last updated: 30+ days ago • Promoted
    Deal Desk Analyst

    Deal Desk Analyst

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Deal Desk Analyst.Key Responsibilities Serve as the primary liaison between Sales, Legal, and Finance to expedite the review and approval of complex orders Collaborate...Show more
    Last updated: 30+ days ago • Promoted
    Teller - PT

    Teller - PT

    Home State Bank • Lake in the Hills, IL, US
    Part-time
    Today, that goal is still the cornerstone of our success.We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day....Show more
    Last updated: 30+ days ago • Promoted
    Contact Center Associate

    Contact Center Associate

    VirtualVocations • Naperville, Illinois, United States
    Full-time
    A company is looking for a Contact Center Associate 2 to support patient-centered care and service excellence.Key Responsibilities Delivers high-level patient service and assists in identifying i...Show more
    Last updated: 30+ days ago • Promoted
    Operations Associate, 3rd shift (10 : 30 pm to 6 : 30 am, Sun-Thurs)

    Operations Associate, 3rd shift (10 : 30 pm to 6 : 30 am, Sun-Thurs)

    Entegris • Aurora, IL, United States
    Full-time
    Operations Associate, 3rd shift (10 : 30 pm to 6 : 30 am, Sun-Thurs).Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the...Show more
    Last updated: 30+ days ago • Promoted
    Teller - Bilingual

    Teller - Bilingual

    Home State Bank • Crystal Lake, IL, US
    Full-time
    Today, that goal is still the cornerstone of our success.We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day....Show more
    Last updated: 9 hours ago • Promoted • New!
    Front Desk Associate - Collision Center

    Front Desk Associate - Collision Center

    TruBlue Suburban West Home Services • Glen Ellyn, IL, US
    Full-time
    Join West-Hill Carstar as a Front Desk Associate at our Collision Center in Hillside, IL! This exciting role is perfect for individuals who thrive in a fast-paced environment and enjoy providing ex...Show more
    Last updated: 3 days ago • Promoted
    Bilingual Service Desk Representative

    Bilingual Service Desk Representative

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Bilingual Service Desk Representative.Key Responsibilities Manage issues through various inbound requests including phone, email, and chat Respond to customer requests...Show more
    Last updated: 1 day ago • Promoted
    Compliance Team Lead

    Compliance Team Lead

    VirtualVocations • Naperville, Illinois, United States
    Full-time
    A company is looking for a Compliance Team Lead.Key Responsibilities Manage daily production and pipeline of compliance analysts while ensuring adherence to client delivery SLAs Conduct audits a...Show more
    Last updated: 5 days ago • Promoted
    Assistant Front Office Manager (onsite in Charleston, SC)

    Assistant Front Office Manager (onsite in Charleston, SC)

    B&B Hospitality Staffing LLC • Streamwood, IL, US
    Full-time
    Our Premier client is looking for an.The person applying to this position.Four or Five Star and / or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE is a plus.Assistant Front Office Man...Show more
    Last updated: 1 day ago • Promoted
    Front Desk / Sales Associate

    Front Desk / Sales Associate

    Pure Barre - South Barrington • Lake Zurich, IL, US
    Part-time
    Pure Barre Kildeer-Deer Park is currently seeking a qualified Sales.The purpose of the Sales Representative is to assist the General Manager with new membership sales by bringing new members to the...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Associate

    Front Desk Associate

    Bears Fit • Vernon Hills, IL, US
    Full-time
    Welcome to the Member Services Team at Bears Fit.You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to th...Show more
    Last updated: 30+ days ago • Promoted
    Senior Deal Desk Analyst

    Senior Deal Desk Analyst

    VirtualVocations • Naperville, Illinois, United States
    Full-time
    A company is looking for a Senior Deal Desk Analyst to join their team.Key Responsibilities Manage the deal lifecycle and collaborate cross-functionally to improve deal velocity and ensure compli...Show more
    Last updated: 30+ days ago • Promoted
    MSP Service Desk Manager

    MSP Service Desk Manager

    VirtualVocations • Naperville, Illinois, United States
    Full-time
    A company is looking for a MSP Service Desk Manager to lead and develop their MSP Service Desk team.Key Responsibilities Manage the scheduling, assignment, and performance of the MSP Service Desk...Show more
    Last updated: 3 days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Naperville, IL, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 14 hours ago • Promoted • New!