Seasonal - Return Agent - Miami International Airport-MIA

Seasonal Return Agent

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Return Agent. The Seasonal Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position is seasonal and employment will start no earlier than December 1, 2025 and end on or before April 30, 2026.

Miami International Airport Rental Car Center.

We are hiring for seasonal positions that will be from December 1, 2025- April 30, 2026.

This is a full time seasonal position 40 hours per week.

Pay is $18.00 / hr.

Sunday-Thursday : 8am-4 : 30pm, Fri-Sat : OFF

Saturday-Wed : 12pm-8 : 30pm, Thur-Fri : OFF

Friday-Tuesday : 1pm-9 : 30pm, Wed-Thur : OFF

Interested candidates should have flexible work availability and be willing to work nights, weekends, and holidays.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

Advise and review rental charges; and provide an accurate receipt to the customer.

Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

Inquire about service, satisfaction and document dissatisfaction.

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report.

Use of proper statement to determine if vehicle is being returned with full tank of gas.

Complete a service alert for any mechanical and or body damage communicated by the customers.

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

Keep lot organized for ease of access and traffic flow.

Understand the damage loss report reporting procedure.

Qualifications

Must be at least 18 years old

High school diploma or GED equivalent required

Must have at least 1 year prior customer service retail or administrative support experience

Must have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be able to understand, read, write and speak English

Must be willing to accept $18.00 / hour

Apart from religious observations, must be available to work one of the listed schedules

Interested candidates should have flexible work availability and be willing to work nights, weekends, and holidays