Manager, US and CAN Learning Delivery

Learning Delivery Manager

Responsible for planning, organizing, and delivering various classroom and virtual training programs. Strong facilitation skills are necessary, as the role will include facilitation of Leadership and Sales-related training courses. This role will work with the Senior Manager, Learning Delivery to execute against business priorities and the overarching training delivery strategy for US & Canada. The Learning Delivery Manager will build relationships with key stakeholders at managed and franchise properties and utilize an understanding of property challenges to tailor learning as appropriate. The manager will provide recommendations for program delivery, including but not limited to ILT, VILT, digital learning, simulations, etc. Responsibilities will include programs / initiative deployment to effectively achieve results in alignment with broader business objectives.

Education and Experience

Required

Minimum 3 years of relevant experience in Learning and Development, Human Resources, or Hotel Leadership, preferably within a multinational or hospitality environment.

Strong facilitation and presentation skills in both live and virtual environments.

Ability to coach others for performance improvement

Ability to manage multiple tasks / projects

Preferred

Luxury hospitality leadership experience

Education : Bachelor's Degree

Training Delivery

Conducts compelling and engaging online learning events using virtual classroom technology to diverse audiences at various leadership levels.

Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed

Creates an environment that enables maximum learning by employing adult learning principles

Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event

Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate

Demonstrates mastery of training technology and best practice facilitation methods

Effectively solicits, responds and adapts to feedback

Participates in the scheduling, administration, marketing, production, execution, post-production and evaluation of learning events, as needed

Maintains content and process integrity of each program

Suggests and leads program, process, and technology enhancements, as needed

Works with Logistics team to provide feedback and suggestions on logistics processes

Assists with the implementation of new programs as appropriate or requested

Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities

Stakeholder Management

Leads Learning Office Hours for property leaders in Human Resources and Operations to support adoption of learning technology and talent development programs.

Supports property learning professionals and Learning Coordinators (LMS Admins)

Monitor and refresh existing programs to ensure alignment with changing business needs, offering insights for continuous improvement

Remain current with industry trends, research, and technology to inform and inspire learning innovation.

Foster a culture of learning by building partnerships with internal and external learning partners and thought leaders.

Build strong partnerships with HR teams, business leaders, and functional stakeholders to champion a high-performance and learning culture.

Represent Learning and Development in cross-functional projects and initiatives as needed.

Build relationships with key stakeholders across the managed and franchise organizations.

Other

Performs other duties as appropriate

Periodic travel (approximately 10%) required

The salary range for this position is $64,200 to $101,200 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only : Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, September 19, 2025.