Patient Care Coordinator

Job Description
We're looking to add team members to our successful private dental practice. As our patients' first point of contact, you'll be the friendly voice, providing exceptional customer service and patient support. We'll rely on you to listen to our patients. and use your real passion for customer service to meet their needs. Because we believe our individual skills, backgrounds, and passions help us pioneer a new kind of dentistry, we'll train you to be the best. We believe in creating a positive company culture that embraces personal growth, team work and high levels of trust among team members.

SUMMARY:

You're a problem solver and can easily connect with patients! You can handle multiple phone lines while fielding in-office patient requests. We will train you to be skilled at maximizing dental insurance benefits as you are regularly in contact with insurance companies to coordinate and estimate benefits. You have excellent verbal and written communication skills, as well as the ability to prioritize effectively and manage your time. Most importantly, you are here to provide an incredible customer experience.

DUTIES & RESPONSIBILITIES:
• New patient experience management • Answering multi-line inbound phone calls • Support to the clinical team • Insurance verifications and treatment estimates • Patient tours of the office • Scheduling appointments • Patient communication via phone calls, texts and emails • Fulfilling patient requests • Treatment presentation • Handling & processing payments & refunds • Manage communication & practice management software • Administrative tasks including faxes, scans, etc. • Maintain cleanliness and organization of the office • Entering & reporting on office & department statistics • Performs other duties as assigned by management

COMPETENCIES:
• Diversity- Demonstrates knowledge of EEO policy; Shows respect & sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and is ethical; Upholds organizational values.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach to method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time. Supports organizations' goals and values.
• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork- Balances team and individual responsibilities; Exhibits objectively and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objective; Supports everyone's efforts to succeed.

Requirements

QUALIFICATIONS:
• High School diploma or general education degree (GED) required, Associate's Degree (AA) or Bachelor's Degree (BA) preferred but not required
• 2+ years of customer service experience
• Computer skills required: knowledgeable in Microsoft Office

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Continually required to sit • Frequently required to stand
• Frequently required to walk
• Frequently required to utilize hand and finger dexterity.
• Continually required to talk or hear while performing the duties of this job, the noise level in the work environment is usually moderate

SOFTWARE:

Open Dental

3rd Party Finances:

• Care Credit
• Cherry
• Sunbit

Benefits
Full Benefits:Medical

Dental

Vision

401K

PTO

Vacation