Job Title: Customer Service Representative
Location: Newark, NJ
Job Type: Contract
Max Pay Rate: $/hr
We are looking for a Customer Service Representative to support delivery operations and ensure a seamless customer experience. In this role, you will act as a key point of contact for customers, field teams, and business partners—helping coordinate deliveries, resolve issues, and maintain high service standards.
Key Responsibilities• Handle incoming calls from field teams requiring support with in-home delivery services
• Conduct outbound calls to customers to confirm successful deliveries and ensure satisfaction
• Encourage participation in post-delivery surveys and promote high customer satisfaction ratings
• Monitor delivery routes and track field teams to ensure on-time performance
• Provide real-time support to field teams to resolve delivery issues and delays
• Receive and check in field teams after route completion
• Verify return of equipment and materials, ensuring accuracy and proper handling
• Document delivery outcomes, customer feedback, and team performance in operational systems
• Assist customers and business partners via phone and email
• Handle customer complaints professionally and resolve issues efficiently
• Process delivery updates, changes, or cancellations as needed
Required Qualifications• High school diploma or equivalent
• + year of experience in customer service, preferably in a call center or logistics environment
• Strong communication and problem-solving skills
• Ability to multitask and manage priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Preferred Qualifications• Experience supporting delivery, logistics, or field operations
• Ability to work under pressure and handle high call volumes
• Strong organizational skills and attention to detail
What We’re Looking For• Customer-focused mindset with a commitment to delivering excellent service
• Ability to stay calm and professional in challenging situations
• Team player who can collaborate with cross-functional teams
• Proactive problem solver with strong attention to detail
Customer Service Representative • Newark, NJ
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