Customer Service Representative

Customer Service Representative

US Farathane is seeking a Customer Service Representative. US Farathane has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to grow each year. We provide customers with a wide range of full-service support from black-box design concepts to highly engineered composites, TPE's and TPO's as well as specialized extrusion and compression technologies.

Duties and Responsibilities :

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
• Leads customer driven requirements such as : FMC-DDL, Visteon DDL, DCX's system requirements, Valeo WEB-EDI, etc.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day
• Inputs manual releases as received and reconciles any release or accum issue
• Maintains premium freight log
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping / Receiving, QA and Purchasing on scheduling issues
• Coordinate and organize the NAFTA requirements by meeting assigned deadlines
• Notify customers of late, missed, or short shipments
• Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods
• Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts
• Assist, as appropriate, in problem solving activities
• Support plant activities toward achieving customer awards and Quality registration (i.e., QS 9000, Gold Penta star, etc.)
• Helps the overflow of telephone calls to the operator
• Interface with customers, contractors, and suppliers as appropriate
• On call 24 hours for customer expedites
• Works with Materials departments on maintaining proper housekeeping of container storage, inside and outside the building
• Responsible for following all internal and OSHA required safety procedures
• Adherence to all company policies and procedures

Qualifications :

US Farathane Offers an Impressive Compensation and Benefits Package Including :

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of US Farathane. The specific statements above are not intended to be all-inclusive. Equal Opportunity Employer, including disabled and veterans.