Support Engineer

A company is looking for a Support Engineer to assist customers with technical issues and improve their experience with the platform.

Key Responsibilities

Act as the first line of support for technical issues, communicating effectively with stakeholders

Work directly with customers to integrate the platform into their systems and troubleshoot issues

Diagnose and resolve technical issues, owning data quality problems and collaborating with internal teams

Required Qualifications

Bachelor's Degree or equivalent experience preferred, but not required

2+ years of software engineering or support engineering experience

Proficiency in writing and editing SQL queries, with basic knowledge of JavaScript and HTML

Experience working directly with customers in a technical or support role

Familiarity with administrator tooling and working knowledge of APIs, Datadog, Airflow, Postgres, and BigQuery is a plus