Food & Beverage Operations ManagerVine Street Hospitality, LLC. • Los Angeles, CA, US
Food & Beverage Operations Manager
Vine Street Hospitality, LLC. • Los Angeles, CA, US
17 hours ago
Job type
- Full-time
Job descriptionEnsure an elevated and personalized guest experience, actively engaging on the floor during peak periods and special events. Lead service recovery efforts, respond promptly to complaints or concerns, and follow up personally with members / guests. Champion LAAC service standards, upselling practices, wine / food pairing protocols, and proactive hospitality. Leverage guest feedback and reviews to inform training and improve service delivery. Oversee daily outlet operations, staffing, service flow, and cleanliness, maintaining alignment with Club policies and health / safety standards. Review and manage reservations, VIP requests, and special accommodations in coordination with Front Desk, Sales, and Events. Oversee the bar and beverage program, supporting preparation, quality control, and seasonal menu development in coordination with the bar manager. Ensure POS systems are accurate, updated, and functioning smoothly; perform audits and troubleshoot issues as needed. Assist with weekly and monthly ordering and inventory (especially beverage), ensuring cost control and accurate documentation. Maintain strong vendor relationships and resolve issues promptly to ensure consistent supply and quality. Support china, glassware, and silverware management; coordinate replacement or new orders as necessary. Collaborate with Director of Food & Beverage and Finance team on budgeting, labor forecasting, cost of goods, and monthly reporting. Monitor payroll, labor costs, and scheduling in ADP to ensure efficiency and compliance with labor laws. Manage the allocation of the tip pool / service charges and ensure accurate payroll processing. Implement upselling initiatives and member-exclusive activations to increase revenue. Collaborate with Programming, Membership, and Marketing teams to design and execute club-wide events and seasonal activations. Support cross-departmental planning for private dining, banquets, and member celebrations, ensuring proper service execution. Ensure proper staffing, service standards, and coordination for all food and beverage components of events. Ensure compliance with ServSafe, RBS, OSHA, and all relevant health and safety regulations. Conduct regular service, safety, sanitation audits, and report them immediately to Director of Facilities. Lead monthly safety inspections and ensure all staff are trained in emergency procedures. Prepare reports, schedules, and training documentation. Maintain employee records, training logs, and compliance files. Support the Director of Food & Beverage with operational planning, service feedback analysis, and continuous improvement initiatives. Budgets : Assists in managing department budgets and driving profitability. Hiring & Employment : Participates in hiring, disciplinary actions, training, evaluations, and termination decisions. Payroll : Approves hourly timecards and labor allocations. Purchasing : Approves department expenses, manages vendor contracts, and inventory orders within assigned limits. High School Diploma or GED required; Hospitality degree preferred. Valid California Food Handler’s Certification and Responsible Beverage Service (RBS) Certification required. Minimum 3–5 years in a food & beverage leadership role within high-volume hospitality or club environments. Proven experience managing teams, labor budgets, vendors, and guest relations. Strong background in beverage programs, POS systems and inventory platforms (Bevager preferred). Strong leadership, coaching, and interpersonal communication skills. Excellent time management, attention to detail, and organizational skills. Financial acumen in labor scheduling, forecasting, and cost control. Guest-focused with a passion for hospitality and proactive service recovery. Ability to manage high-stress, fast-paced environments with poise and efficiency. Bilingual or multilingual ability is a plus. Ability to stand, walk, bend, lift (up to 50 lbs), and move quickly throughout the property. Able to perform repetitive tasks such as cleaning, carrying trays, and stocking supplies. Must be able to work varied shifts, including mornings, nights, weekends, and holidays. Must maintain a professional, clean, and well-groomed appearance in accordance with LAAC standards. Expected to exemplify club values of Teamwork , Friendliness , Health , Heritage , and Wonderment at all times.
Job Description
Job Description
Job Title : F&B Operations Manager
Position Summary
The F&B Operations Manager plays a critical leadership role in overseeing the daily operations of all food and beverage outlets at the Los Angeles Athletic Club. This position ensures exceptional guest experience, operational efficiency, and alignment with the Club’s brand and service standards. This leader is responsible for managing front-of-house staff and outlet managers, driving service excellence, supporting financial objectives, and partnering across departments to ensure flawless execution of events, activations, and member dining while supporting the Director of Food and Beverage
Key Responsibilities
Leadership & Team Development
- Lead, coach, and develop FOH staff and managers to deliver consistent, high-quality service across all dining outlets.
- Conduct pre-shift meetings, daily huddles, and ongoing training to align service delivery with brand standards.
- Support recruitment and onboarding of hourly team members in collaboration with the People & Culture team.
- Set performance expectations, monitor progress, provide coaching, and conduct evaluations.
- Foster a culture of accountability, teamwork, and professional growth.
Guest Experience & Service Standards
Operational Management
Inventory, Purchasing & Vendor Relations
Financial Oversight
Programming, Events & Activations
Compliance & Safety
Administrative Support
Authority & Decision-Making
Qualifications
Education & Certifications
Experience
Skills & Competencies
Physical Requirements
Work Environment & Grooming
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Food Beverage Manager • Los Angeles, CA, US
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