Support Engineer

Job Description

Job Description

We are seeking a Help Desk Technician hero to join our team! You will provide remote support to assist clients with technology issues and concerns. If you love helping people, this job is for you!

Responsibilities :

• Oversee the installation of operating systems, network systems, software, and hardware
• Monitor system operations to detect potential problems
• Provide technical direction and guidance to client end users
• Provide quality assurance review of new and existing software products
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Ensures company standards are followed in the delivery of computing hardware and software systems. Includes responding to and updating of tickets entered by users based on problem resolution procedures attempted.
• Updates documented process and procedures as needed
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Periodic On-call required based on rotation
• May be required to lift items up to 50 lbs.

Qualifications :

Previous experience in computer engineering, architecture, or other related fields preferred

EXPERIENCE REQUIREMENTS :

Benefits :

Schedule :

Ability to commute / relocate :

E04JI800nloo4082ymb