Technical Support Specialist - Remote

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Who we are looking for :

We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Customer Solutions Specialist, you will complete a 6-week paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to : customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers.

What you will be doing :

You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 3 Specialist.

Training : Paid, Mandatory training

Starting Rate : $17.00 / hr

We want you to grow with us! Potential to make up to $20.25 / hr within your first year.

Pay increase with training as follows :

• Tier 2 (90 Days) $17.75
• Tier 3 (180 Days) $18.75
• Additional career opportunities available after Tier 3 based on performance - $20.25+

During training you will learn to :

What will make you successful :

Minimum Requirements :

Required Working Conditions :

(Please note our remote-based software does NOT work with Apple / Mac products, tablets, or Chromebooks.)

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about :

WORKING CONDITIONS :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY :

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

We are not open to hiring candidates to work out of the following locations :

CA, CT, DC, ME, or WA.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $16.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Here are some total rewards which, depending on the position, may be offered :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at )

Official description on file with Talent.