Relationship Manager

SCOPE

The primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers, as needed.

AREA OF RESPONSIBILITY :

Customer Service

• Provides excellent customer service to both internal and external customers
• Provides individual customized services to customers
• Learns about customers' financial situations and needs and provides advice about the bank's products and services
• Works with customers to help them establish new accounts
• Works with customers to provide for consumer lending needs
• Works with customers to provide support across all digital banking channels
• Provides customers with account updates on a timely basis
• Assists other bank staff in helping customers as needed

COMPETENCIES : Communicating

Demonstrating Integrity

Working with Others

Adapting to Change

Client Service

Representing the Bank

Professional Excellence

Business Development

JOB KNOWLEDGE :

COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

POSITION TYPE

This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00am to 6pm and Saturday 8 : 00am and 12 : 00 pm. This position may require long hours and frequent weekend work.

TRAVEL

Travel is not expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION AND OTHER REQUIREMENTS :