Client Relationship Manager
GreenSweepSilver Spring, MD, US- Full-time
Job Description
Job Description
Position Overview
The Client Relationship Manager (CRM) is a client-focused role requiring an energetic and motivated individual who oversees client relationships for grounds maintenance customers within an assigned book of business. Using their knowledge of commercial grounds maintenance, the CRM focuses on customer service, client retention, contract fulfillment, and enhancement sales. The CRM is responsible for maintaining client communication; preparing and presenting proposals and contracts; collaborating with company personnel; and partnering with subcontractors and vendors as needed. The CRM conducts regular, proactive client communication and site visits to propose landscape solutions, manage issues, and ensure client satisfaction.
This full-time position is located at our office in Silver Spring, MD with full-time working hours Monday through Friday and reports to the Sales Manager.
Job Duties & Responsibilities
The Client Relationship Manager is expected to perform at a minimum the following job duties and responsibilities :
- Manage fulfillment of maintenance and enhancement contracts
Establish role as primary point-of-contact with clients and build rapport by responding to requests, questions, and feedback, resolving issues, and proposing value-added services
Calculate and compile estimates for additional service requests and enhancement projects
Knowledge, Skills, and Abilities
Education and Experience
Physical Requirements
Company Description
GreenSweep LLC is a full-service commercial landscape contracting firm offering grounds maintenance, design, and construction services in the DC / MD / VA region. We provide quality services for commercial properties including homeowner associations, apartment complexes, religious facilities, educational institutions, hotels, shopping centers, and more.
Company Description
GreenSweep LLC is a full-service commercial landscape contracting firm offering grounds maintenance, design, and construction services in the DC / MD / VA region. We provide quality services for commercial properties including homeowner associations, apartment complexes, religious facilities, educational institutions, hotels, shopping centers, and more.
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