Sr. Voice Engineer

Job Description

Job Description

Alianza is hiring a full-time Senior Voice Engineer for its technology team to lead and oversee all aspects of the company's voice platform. Alianza provides cloud-based voice solutions for communications service providers seeking to update and expand next-generation voice technologies. This role requires extensive technical expertise in carrier-grade VoIP systems, proven leadership capabilities, and the ability to drive strategic initiatives in a fast-paced, mission-critical environment.

Duties :

• Lead design and evolution of scalable voice platform architecture supporting high-volume traffic with 99.99% uptime.
• Maintain platform availability and stability through proactive monitoring, capacity planning, and performance optimization
• Conduct root cause analysis for complex service degradations and implement preventive measures
• Define technical standards, best practices, and multi-year technology roadmaps
• Assess voice infrastructure regularly and lead expansion projects to support organizational growth
• Serve as primary technical escalation point and subject matter expert across the organization
• Partner with cross-functional teams including infrastructure, development, product, and customer support
• Plan and execute maintenance activities with minimal service impact
• Develop disaster recovery and business continuity strategies
• Mentor engineers, participate in hiring, and foster technical excellence
• Participate in on-call rotation for critical infrastructure support
• Manage risks and issues as a subject matter expert for operational support and projects
• Assess the company's voice infrastructure regularly and initiate expansion or remediation projects to support organizational growth and reduce risks
• Plan and execute maintenance activities during designated windows with minimal service impact

Qualifications :

Required Experience :

Technical Expertise :

Professional Skills :