Job Details
Description
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include :
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include : Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
This Mining Technology Products Specialist is responsible for selling and supporting mining technology products in cooperation with our Earthmoving Machine Sales Representatives in a manner that reflects the company’s vision of working as “One Professional Team.” This specialist is the technical and application expert for the full line of mining technology products offered by Wagner Equipment Co. (WECo). This role Ensures customers receive the full benefit from their mining technology investment by performing support contract work at the mine site, creating quotes, completing sales calls, providing formal and informal training, installing software and firmware updates, taking internal and external support calls, acting as the liaison between the dealership and manufacture regarding product problems, and troubleshooting system issues. While the position is not primarily responsible for new system installs there will be times when this position will be expected to perform or assist in these duties. Our desire is to have this position spend around 20% of their time on sales activities and 80% on support.
Pay Rate : $74,662.60 - $102,661.39 Annually
Pay rate is dependent upon education & experience.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Writes Tech Solutions quotes that will be used to create sales orders and rental contractsMaintains supply of needed technical and marketing literatureTracks and reports product problems to management and manufacturersTracks all provided data required for billing of support contracts (CAT and Wagner)Keeps the manager informed of all sales opportunities as well as competitive activity, lost sales, and making recommendations on merchandising programsFor large installation projects, serves as the project manager assuring milestones are met and that the customer receives regular communicationMaintains company standard regarding p-card reporting and record keepingAssists Sales and Marketing departments in setting objectives, and developing marketing programs to meet WECo.’s goals for Technology Product volumes and profitsProvides / facilitates support and training of Wagner Sales personnel and external customers as the company technical expert on hardware, software, and applicationsDevelops a good working relationship with customers’ operating personnel and provides training and refresher courses as requiredMaintains outstanding One Professional Team relationships with WECo. Sales and Service Department personnelSells Technology Products as factory-installed options and as an aftermarket solutionSells repairs, support contracts, and warranties for technology productsAssists the salesmen in preparing and presenting quotations, closing sales, leases, and rentals at acceptable gross-profit levels as determined by the ManagerApplies a working knowledge of GPS systemsApplies an understanding of survey practices and proceduresApplies a working knowledge of routers, firewalls, VLANS, switches, windows server, data bases, multiple operating systems (Windows, Linux, Onx)Serves as the technical expert for the installation, troubleshooting, repair, and use of these systemsServes as the application software expert and helps assure that the customer is receiving full benefit from their investmentEvaluates system performance (hardware, firmware, database, network, and software) and proposes changes as needed to optimize performanceAssists service managers in making customer, dealer, and manufacturer policy settlement decisionsActs as technical contact for external and internal customers (phone and walk-in)Facilitates internal and customer acceptance of these products by being a reliable source of information on these productsActs self-sufficiently in finding technical information from a variety of sourcesProvides support and coordinates demos to both internal and external customersTroubleshoots and creates harnesses and cablesEffectively communicates complex technical issues to non-technical external and internal customersOther duties as assigned by managerRequired Education and Experience :
High School Diploma or GEDBachelor’s Degree in Business, Engineering, Electronics, Information Technology, or an equivalent combination of education and experience5+ years’ experience with CAT, Trimble, or related technology field3-5 years administrative / clerical experience5+ years customer service experience5+ years sales experience1-3 years supervisory / management experience5+ years technical or mechanical experienceAdditional Eligibility Requirements :
Must be able to acquire MSHA and OSHA certification for working at mine sitesValid Driver’s License and driving record that meets company standardsPhysical Demands & Competencies :
Standing, walking, talking, sitting, use of hands & hearingSquatting / KneelingAbility to ascend / descend ladders, stairs, etc.Medium work that includes lifting and / or moving objects up to 32 pounds or moreData Entry, telephone, reading / writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeKnowledge of full line of technology productsAbility to work well under pressureAbility to work independently and with minimal supervisionBasic knowledge of Microsoft Word and ExcelIntermediate knowledge of Microsoft PowerPointIntermediate knowledge of ET / SIS / SIS Web / STWTravel Requirements :
50- 75%Work Environment :
Noise : ModerateIndoors and OutdoorsMust be willing to work in varying types of weatherOther Duties :
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug / alcohol testing, fit for duty testing, and any other job-related tests / screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO / AA / Veterans / Disabled employer.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)