Analyst, Product Operations

Analyst, Product Operations

Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR, a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence.

Position Summary

This is an exciting position on an established Product Operations team in our Hartford Conn. Office. As a key contributor within the Global Atlantic Operations group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic.

Responsibilities

• Using product knowledge, participate in resolving questions and projects with inforce policies and partnering with the TPA's to provide analysis on products, with a focus on annuities.
• Respond to escalated service issues and production problems
• Develop, test and maintain Excel spreadsheet calculation tools for TPAs
• Review new and audit existing TPA processes and procedures involving product calculations
• Identify gaps in the current process and create additional controls as needed
• Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions
• Analyzes quality data to identify trends, issues, and makes observations to management
• Maintains up-to-date knowledge of the product, process, and procedures of in scope functions

Qualifications

To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

The base salary range for this role is $53,500 - $102,000 USD

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.