Lead Supervisor

Nothing Bundt Cakes Lead Supervisor

The Nothing Bundt Cakes (NbC) Lead Supervisor directs the team and day-to-day operation, which includes all aspects of performance management of Assistant Lead Supervisors in all stores, cake production, materials, product quality and merchandise presentation, work environment, P&L reporting, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Lead Supervisor exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team's commitment to our guests and the NbC brand.

Accountabilities / Duties :

• Team Leadership

Prioritizes the guest and team member experience, models superior guest and team member engagement and fosters a positive work environment.

Subject to final interview and / or review of HR and the Operations Manager, recruits and selects talent for all stores within the Lead Supervisors area of responsibility, and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.

Engages frequently with all team members to gain insight into work environment and positive team rapport. Engages and documents regular contacts with BOH staff in all stores, tracking workload and progress, addressing any challenges, communicating and supervising all Performance Management Program requirements for all assistant lead supervisors and store team members, with recommendations of performance improvement plans as needed.

Provides continuous coaching and follow up to develop team and performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.

Delineates role of Assistant Lead Supervisors, assigning specific responsibilities to support the ongoing success of the bakery team and operation.

Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.

Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

In conjunction with Operations and Program Manager facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.

Leads special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.

Communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.

Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory.

Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.

Reports controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.

Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.

Collaborates and supports as directed by Operations Manager, Program Manager and / or Owner proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.

Core Values and Leadership Competencies :

Goes above and beyond to support and develop the team and create a superior guest experience.

Demonstrates an intense drive, a commitment to excellence and a passion to succeed.

Projects warmth, enthusiasm, and optimism that attracts and energizes others.

Communicates effectively with staff across departments and relays information in a timely manner.

Completes tasks thoroughly and efficiently without compromising quality or presentation.

Giving your all to ensure joy and happiness for guests and team members.

Consistently be fair, honest responsible, and take accountability.

Knowledge, Skills, and Abilities :

Education, Certifications and Work Experience Requirements :

Work Availability : Must