Overview
The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter, and assists international patients by facilitating Visas, airline letters and supporting documentation.
The pay range for this position is $20.56/hourly to $30.84/hourly. Compensation is determined based on years of experience and department equity.
Responsibilities
This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Qualifications
Required
High School diploma
Preferred
Bilingual English/Spanish
Customer support in a pediatric medical setting
Medical Terminology experience
Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.
Resource Navigator • Boston, MA, US
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