Senior Member Relationship Specialist
Redwood Credit UnionSebastopol, CA, US- Full-time
Senior Member Relationship Specialist
Redwood Credit Union is seeking a Full Time Senior Member Relationship Specialist, who will be responsible for performing operational duties, provides excellent member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.
Key Responsibilities
Sales & Service :
- Provide excellent service to all Members, volunteers, internal employees, and service providers.
- Cross-sell RCU and RCUSG products and services.
- Open accounts and match Member needs to RCU and RCUSG products and services.
- Research Member problems and respond verbally and / or in writing or direct them to the appropriate person, or department.
- Determine the appropriate loan product(s) to meet the Member(s) needs.
- Obtain information from Member to complete loan application; examine and collect proper loan documents.
- Complete loan-funding process and recommend additional products or services to meet Member(s) needs.
Operations Management :
Teamwork :
Join us and discover why you'll love working at Redwood Credit Union!
About Redwood Credit Union (RCU) :
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
Minimum Qualification : Knowledge, Skills and Abilities
Licenses and Certifications
The ideal candidate has a combination of education and experience equivalent to a high school diploma, and three years' experience in retail sales and / or financial institution experience, including prior team leadership.
Compensation : Base starting range : $26.00 to $34.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education / training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including :
RCU Discounts and Perks :
Physical Requirements :
Ability to stand, bend, stoop, sit, walk, twist, and turn. Ability to lift up to 30 pounds. Ability to use a computer keyboard and calculator. Work environment is indoors, majority of the time is spent standing or sitting at a workstation.
Internal Team Members : If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
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