Position Overview
C.N.A. II-M.A.C. provides resident care under the supervision of wellness services personnel. The role is to assist the resident holistically, to be the best they can be physically, mentally, emotionally, and spiritually as directed and requested by the resident, and guided by the wellness plan created by the resident, family, and clinical team. This role extends responsibilities to include maintaining a safe and secure delivery of medications to residents.
Essential Job Functions
Customer Service
- Provide excellent customer service to internal and external customers
- Perform job duties for residents and with team members in a courteous, caring, and professional manner
- Take initiative to ensure resident growth and wellness goals, and satisfaction is a priority
- Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents’ families and friends, prospective residents and their families, referral sources, vendors and regulators)
- Answer phones appropriately, according to company and community standards
- Communicate professionally and cooperate with supervisor and all community personnel Reinforce creating a customer experience of the highest quality
- Model the Absaroka Senior Living Leadership Values
Resident Rights
Ensure compliance and understanding of all regulations regarding residents’ rightsResident Care
Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, changing of bed linens, positioning, transfer, mobility, and incontinence care.Read, document, and update the Wellness Plans.Keep proper records of careReport observations to Wellness DirectorImmediately report any changes in resident’s condition to the supervisorVital sign monitoring will be performed as needed by personnel with current license / qualification (as required by state regulations)Resident Care / M.A.C. (Medication Assistant Certified
Receives report from previous shift and Wellness DirectorDemonstrates knowledge of infection control and universal precautionsDocuments care given adhering to community policies and procedures.Maintains clean, neat, comfortable, safe environment for elders, staff, and visitors including housekeeping duties as assigned.Reports deficiencies observed in elder’s apartments or clothing / linen and communicates to LPN / RN and / or Wellness Director.Completes incident Report form as needed for any unusual occurrence and does proper notifications.Observes and communicates any changes in elder’s physical or mental status as directed.Is thoroughly familiar with fire, missing persons, and other emergency procedures, follow community policy and procedures detailed in fire and disaster plans.Avoids loss, breakage, and waste of supplies and equipment. Maintains a neat and orderly Medication Room.Dining Services
Focus on customer service to residents in dining servicesWork as a team with dining services to assist in :Serving meals to residents’ tables according to Compass Senior Living proceduresBussing tables and preparing dishes for washingCleaning dining room, including wiping tables and chairsSetting tables for the next mealDelivering trays to resident apartments as neededUnderstand and follow dining services safety and infection control policies and proceduresSafety and Sanitation
Monitor the phone, front door, call and alarm systemsUnderstand and follow safety and infection control policies and proceduresRespond to emergency call signals promptlyReport incidents and completes appropriate paperworkLaundry & Cleaning
Collect, laundry, and distribute linens, garments, etc. in accordance with Community proceduresHelp to properly maintain all equipment, ensure work areas are clean and safe, and ensure policies covering infection control, health and safety, etc. are strictly followedAssist in cleaning resident rooms, dining areas, public areasTraining
Attend all required in-service trainings.Qualifications and Education Requirements
Successfully complete training & licensing as required for C.N.A. II & Medication Assistant Certified (M.A.C.) by WY state regulations.Ability to read, write and speak EnglishMust be able to communicate effectively with residents, families, staff, vendors and the general publicMust meet all health requirements, including TBMust be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodationMust pass criminal background checkMust have compassion for and desire to work with the elderlyOther Skills and Requirements
This position is hourlyPromote and encourage residents to participate in activitiesFollow & communicate company policies and procedures