Talent.com
Front Desk Agent- Wyndham Garden Pittsburgh, PA

Front Desk Agent- Wyndham Garden Pittsburgh, PA

Blue Sky Hospitality SolutionsPittsburgh, PA, US
30+ days ago
Job type
  • Full-time
Job description

Front Desk Agent

The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

Experience :

  • High school diploma or equivalent required, and college degree preferred.
  • Previous hotel Front Desk and Hilton brand experience is preferred
  • Hilton OnQ experience a plus.

Job Essentials :

  • Assist guests with arrival and departure from hotel, while providing positive guest experiences.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
  • Collaborate with other hotel departments to provide an exceptional experience to each guest.
  • Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
  • Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
  • Maintain confidentiality of all guests and hotel information
  • Exhibit attention to detail in order to ensure security of guest room access.
  • Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation.
  • Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
  • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
  • Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
  • Perform any other job related duties as assigned.

    • Other :

  • Ability to access and accurately input information using a moderately complex computer system
  • Able to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates and guests.
  • Command of the English language both written and verbal.
  • Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
  • Regular attendance in conformance with the standards is essential to the successful performance of this position.
  • Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Physical Demands : Some lifting may be required. This position may require 75%+ or more of time on their feet.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
    • Create a job alert for this search

    Front Desk Agent • Pittsburgh, PA, US

    Related jobs
    Front Desk Agent - DoubleTree Washington, PA

    Front Desk Agent - DoubleTree Washington, PA

    Palette HotelsWashington, PA, USA
    Full-time
    Quick Apply
    Essential Duties and Responsibilities.As a Front Desk Agent, hours of operation mid-shift and evening-shift.Assistance of Guests and Guest services to contribute to an overall exceptional experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    Pyramid Global HospitalityPittsburgh, PA, US
    Full-time
    Welcome to Pyramid Global Hospitality, where people come first.As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environmen...Show moreLast updated: 30+ days ago
    • Promoted
    FULL-TIME Front Desk Agent Open Availability

    FULL-TIME Front Desk Agent Open Availability

    Concord HospitalityPittsburgh, PA, US
    Full-time
    Full-Time Front Desk Agent Open Availability.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction...Show moreLast updated: 15 days ago
    • Promoted
    Guest Service Agent

    Guest Service Agent

    StepStone Hospitality Inc.Cranberry Township, PA, US
    Full-time
    Join our dynamic hospitality team as a Front Desk Clerk, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent oppor...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent - Hotel

    Front Desk Agent - Hotel

    Concord HospitalityPittsburgh, PA, US
    Full-time
    We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the over...Show moreLast updated: 30+ days ago
    • Promoted
    FULL-TIME 7AM-3PM Front Desk Agent

    FULL-TIME 7AM-3PM Front Desk Agent

    Concord HospitalityPittsburgh, PA, US
    Full-time
    Full-Time 7am-3pm Front Desk Agent.We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our g...Show moreLast updated: 7 days ago
    • Promoted
    Exciting New OB / GYN Opportunity in Central Pennsylvania - Large facility with Flexibilty

    Exciting New OB / GYN Opportunity in Central Pennsylvania - Large facility with Flexibilty

    B.E.L. & AssociatesWest Waynesburg, PA, United States
    Full-time
    OB / GYN needed in Central Pennsylvania - large facility.Work with a large group of Ob / Gyns and about 10 midwives.This group is flexible and will allow for you to focus on the areas that you love.Bra...Show moreLast updated: 30+ days ago
    • Promoted
    Part Time Front Desk Agent

    Part Time Front Desk Agent

    HEI Hotels and ResortsPittsburgh, PA, US
    Part-time
    At the Pittsburgh Marriott City Center, we don't just offer exceptional hospitality we offer exceptional careers.Located in the heart of the city, just steps from Acrisure Stadium and across from ...Show moreLast updated: 28 days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    Sage HospitalityPittsburgh, PA, US
    Full-time
    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries re...Show moreLast updated: 30+ days ago
    • Promoted
    FULL-TIME 3P-11P Front Desk Agent

    FULL-TIME 3P-11P Front Desk Agent

    Concord HospitalityPittsburgh, PA, US
    Full-time
    Full-Time 3P-11P Front Desk Agent.MUST BE WILLING TO WORK 3PM-11PM.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel wit...Show moreLast updated: 30+ days ago
    • Promoted
    Guest Service Agent

    Guest Service Agent

    Peachtree GroupPittsburgh, PA, US
    Full-time
    The Guest Service Agent is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professio...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,525 per week in Waynesburg, PA

    Travel CT Tech - $2,525 per week in Waynesburg, PA

    AlliedTravelCareersWaynesburg, PA, US
    Full-time
    AlliedTravelCareers is working with Medical Solutions to find a qualified CT Tech in Waynesburg, Pennsylvania, 15370!.A facility in Waynesburg, PA is seeking its next amazing CT Technologist (Compu...Show moreLast updated: 26 days ago
    • Promoted
    • New!
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret ServiceBradford Woods, PA, United States
    Full-time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...Show moreLast updated: 20 hours ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    HEI Hotels and ResortsMars, PA, US
    Full-time
    Assist guests with arrival and departure from hotel, while providing positive guest experiences.Essential Duties and Responsibilities. Greet customers immediately with a friendly and sincere welcome...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,340 per week in Waynesburg, PA

    Travel CT Tech - $2,340 per week in Waynesburg, PA

    AlliedTravelCareersWaynesburg, PA, US
    Full-time
    AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Waynesburg, Pennsylvania, 15370!. As a CT technologist, you will use computerized tomography to take medical i...Show moreLast updated: 30+ days ago
    • Promoted
    Guest Service Agent

    Guest Service Agent

    Drury HotelsPittsburgh, PA, US
    Full-time
    Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,476 to $2,676 per week in Waynesburg, PA

    Travel CT Tech - $2,476 to $2,676 per week in Waynesburg, PA

    AlliedTravelCareersWaynesburg, PA, US
    Full-time
    AlliedTravelCareers is working with Titan Medical Group to find a qualified CT Tech in Waynesburg, Pennsylvania, 15370!.ARRT(CT) / BCLS / BLS - American Heart Association. Titan Medical is looking for t...Show moreLast updated: 9 days ago
    • Promoted
    Travel CT Tech - $2,464 per week in Waynesburg, PA

    Travel CT Tech - $2,464 per week in Waynesburg, PA

    AlliedTravelCareersWaynesburg, PA, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified CT Tech in Waynesburg, Pennsylvania, 15370!.Travel Radiology : CT Tech Waynesburg. Shift Details : 12H Variable (12 : 00 AM-...Show moreLast updated: 30+ days ago