Business Support Analyst - EAST
The SAP Business Support Analyst is accountable for supporting and training users on NRG's Work Management tools across Plant Operations. This role provides leadership and technical expertise to ensure successful implementation and continuous improvement of work management initiatives. The analyst serves as a key liaison between business users and technical teams, ensuring seamless integration and optimal use of SAP and related systems.
Essential Duties / Responsibilities
- Provide user support for SAP, Fiori, Mobility, and NWBS / Project-related requests
- Understanding of TRACK Contractor Management System
- Manage security access
- Respond to training requests and deliver user education sessions
SAP Support
Support SAP Plant Maintenance and associated modulesTroubleshoot and resolve SAP-related issuesCollaborate with IT and business teams to enhance SAP functionalityTraining
Develop and deliver training materials for SAP and related toolsConduct workshops and one-on-one training sessionsEnsure consistent user adoption and process complianceTools and Applications
Leverage reporting tools for data analysis and performance trackingSupport integration and interface activities between systemsIntegration and Liaison
Act as a liaison between Plant Operations and IT teamsFacilitate cross-functional collaboration to improve work management processesSupport change management and continuous improvement initiativesWorking Conditions
Hybrid reporting to an office with occasional plant visits or remote workWillingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestonesModerate level of travel outside of home officeMinimum Requirements
Relevant industry experienceExperience in planning, scheduling, and maintenance managementPreferred Qualifications
Five years of power generation experienceHeavy industry MaintenanceBS or BA degree in a business or related fieldPM, PDM experienceAdditional KSAs
Proficient in SAPKnowledge of scheduling toolsProficient in Microsoft Office Suite products such as Excel, Word, PowerPoint and TeamsProficient in communicating with large groups of peers or superiorsReconciliation, analytical and critical thinking skills requiredWorks well under pressure, remaining focused and calm in the face of distractions and changing prioritiesAbility to prioritize workloadAbility to work across organizations to improve processes and practicesInfluence improvements without being the bossActive listening skills to mitigate concerns and process improvementsCapability to manage projects and initiatives aimed at improving processProven ability to identify issues and develop effective, practical solutionsManage work on own including planning work and executing goals and prioritiesPhysical Requirements
Demand Frequency
Requires travel to sites to perform duties and responsibilities OccasionalRequired to follow and use all appropriate personal protective equipment if working in a plant environment ConstantNRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.