Mortgage Specialist

Relationship Manager Specialist

Morgan Stanley Private Bank, National Association ("MSPBNA"), a division within Morgan Stanley Wealth Management (MSWM), is seeking to hire candidates for the position of Relationship Manager Specialist for the Morgan Stanley Home Loans team. As a Relationship Manager (RMS), you will use your in-depth industry knowledge and experience to provide excellent client experience to our Financial Advisors and their wealth management clients throughout the home loans mortgage origination cycle.

The ideal candidate will be a subject matter expert in jumbo mortgages, complex income and assets and have a high degree of comfort engaging with affluent clients and their advisors. An individual that exhibits high energy, takes ownership and demonstrates a collaborative pro-active approach is critical for this role.

Position can be based : (a) in our Dallas, TX office or (b) Tempe, AZ office.

Job Description / Position Responsibilities :

• Serve as primary point of contact for client interactions, internal and external business partners, including Financial Advisors, their clients, and Private Bankers
• Embrace the Morgan Stanley core value of "Putting Clients First" by listening to client needs; understanding the loan transaction; managing expectations; and providing transparent client / partner communication and timely updates throughout the overall mortgage loan process
• Act as the initial escalation point for loans in process; provide alternative solutions and discernment to escalate further when necessary; demonstrate the ability to de-escalate situations as appropriate
• Manage and oversee the pipeline to ensure all loans are progressing in accordance with established expectations
• Request, review, and validate all loan processing documents such as income, credit, appraisal, insurance and title
• Coordinate with various processing, underwriting, credit risk and other internal / external business partners to complete fulfillment and ensure timely closings
• Provide comprehensive reviews and recommend solutions / options regarding credit risk of high-net-worth clients (i.e., complex income, asset, and vesting scenarios)
• Obtain and review documents to satisfy conditions for underwriting approval and product / pricing negotiations as necessary
• Provide perspective and feedback relative to client experience enhancements and process efficiencies

Qualifications :

Skills / Abilities :

$2M), and Unique (Entity) transactions as well as Employee, UHNW and PWM Channel Loans.

Not all positions are guaranteed to be remote. If remote work is granted, candidate must be able to comply with all remote work policies.

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce.