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Client Relations Manager
Client Relations ManagerVirtualVocations • Cleveland, Ohio, United States
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Client Relations Manager

Client Relations Manager

VirtualVocations • Cleveland, Ohio, United States
5 days ago
Job type
  • Full-time
Job description

A company is looking for a Client Relations Manager to lead the Client Relations Department and enhance client satisfaction.

Key Responsibilities

Provide leadership and manage the Client Relations staff while overseeing client accounts

Coordinate training for new staff and ensure adherence to departmental policies and procedures

Serve as a point of contact for escalated client issues and track trends to escalate concerns to management

Required Qualifications

High School Diploma or equivalent

8+ years of client relations or customer service experience in the mortgage servicing or banking industry

5+ years of supervisory or managerial experience

Strong knowledge of the mortgage industry and related agencies (GNMA, FNMA, FHLMC)

Strong knowledge of Microsoft Office applications and systems

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Client Relations Manager • Cleveland, Ohio, United States

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