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Front Desk Agent

Front Desk Agent

Westgate ResortsBoston, MA, United States
3 days ago
Job type
  • Full-time
Job description

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

  • Greet guests upon arrival, facilitate smooth check-in / check-out processes, and provide information about hotel services, amenities, and policies.
  • Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
  • Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
  • Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
  • Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications : Qualifications

  • Must be to lift to 15lbs
  • Must be able to stand for long periods of time
  • High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience
  • Excellent customer service skills
  • Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
  • Required to pass a background check, drug test, and prove eligibility to work in the United States

    • To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

    Additional Information

    Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

    • Westgate Resorts is an Equal Employment Opportunity employer . __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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    Front Desk Agent • Boston, MA, United States