Senior Support Specialist

• Supports construction projects by aiding the processes of initiation, planning, budgeting, scheduling, change management, monitoring, and reporting. Crafts and manages action items and team member adherence.
• Recognizes verbal cues in meetings (action items, requests, additional meetings to be setup, etc.)
• Becomes subject matter expert for tools/system to maintain integrity of stored data/documents of record, assists with access, training, and support as needed. Ensures adherence to standards and procedures.
• Identifies problems / risks and solutions. Exercises independent judgment and discretion to advise and recommend courses of action for successful project outcomes.
• Proactively assists project manager with all support tasks, progress reports, tracking project achievements, metrics, schedules, and budgets. Provides status to PM leadership and stakeholders.
• Crafts and maintains project documentation, including version control, distribution, and document storage/retention.
• Understands the data to help identify patterns, trends, and opportunities to drive continuous improvement through process, upgrades, reporting features, and/or formats. Conducts in-depth analysis of project data.
• Develops presentations and documentation for review by management and executive committees for approval of project to proceed through gates and stages.
• Leads change management processes; stores and distributes construction drawings, submittals, safety plans and ensures version control. Communicates and supports site procedures, safety protocols, and construction codes.
• Identifies and resolves issues and conflicts among team members and, if needed, escalates to Project Manager
• Establishes, presents, and applies project procedures, directives, and bulletins to ensure compliance with SCE policies.
• Sets-up, manages, and maintains status of 100s of projects in Excel
• Maintains the project tracking database
• Knowledgeable in SAP, Primavera P6
• Removes project obstacles, resolves design, permitting, easement, and construction issues by communicating with the team, and provides support to review work orders, secure materials, and authorize construction.

Education:

• Required: Associate degree or higher in applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience

Requirements:

• Required: 5+ years’ project support experience
• Required: Skilled in Microsoft Office suite (Word, Excel, Project, Power Point, SharePoint, Teams, OneDrive)
• Preferred: Advanced skills in Microsoft Project and Excel; knowledgeable with Pivot Tables
• Preferred: Familiarity with Power BI and SCE’s Design Manager
• Preferred: Electric utility experience