Sr. Manager, Fraud Performance Management- Digital & Deposit Fraud

Work Location :

Wilmington, Delaware, United States of America

Hours : 40

Pay Details :

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business :

Financial Crimes & Fraud Mgmt

Job Description :

The Senior Manager, Fraud Performance Management leads a team of highly-skilled managers and strategists in the development of Fraud strategies for their respective business portfolio. The team develops and monitors rule strategies in order to manage and mitigate Fraud for their respective partner, while balancing the impact to Customers and our operation teams (e.g. Loss Prevention Call Center). The Senior Manager Fraud Performance Management is responsible for reporting on overall Fraud losses and trends in addition to detailed reporting to monitor rule strategy performance. The Senior Manager Fraud Performance Management also reconciles and condenses / summarizes numerous metrics for our Executives and partners.

Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required

Fraud Losses Management

Oversees the review of fraud attacks to drive actions

Participates in quarterly and annual fraud loss forecasting exercises

Drives business strategy to deliver fraud loss plan

Oversees the management of shifting network rules and liability requirements

Drives change to uncover and resolve process gaps throughout the Bank

Escalates and drives immediate action to address evolving risk vectors

Fraud Rule Management

Oversees the management of strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)

Ensures change socialization and adherence to Change Management protocols

Fraud Operational Support

Acts as a key contributor in operational forecasting and capacity planning

Develops fraud case prioritization strategy to optimize return-on-investment

Manages strategic intent for Operational & Contact processes

Design / Update Monitoring & Reporting

Supports the prioritization and delivery of key reporting needs required to manage fraud losses

Ensures existing monitoring is refreshed when data or requirements change

Partner Support - TD partners outside of FC&FMG

Supports project intent and ongoing partner projects; provides risk identification and cost estimates

Leverages fraud expertise to help define fraud resilient products and processes

Provides post-launch IT validation and issue management

Ensures Fraud policy alignment and implementation

Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

Outlines data needs for rule-writing and effective management

Drives technology investments that move the business forward

Manages model prioritization, business validation and implementation

Supports audit and regulatory requests (data or intent)

Manage External Relationships

Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)

Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Education & Experience :

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) required

Master's Degree in a related discipline is preferred

10+ years relevant experience

Knowledge of systems and processes is preferred

Experience with SQL / SAS / Data manipulation tools required

Previous experience with related fraud is preferred

People management experience required

Strong leadership and general management skills in overseeing a team and working collaboratively across functions

A high level of integrity with the ability to earn the respect and trust of his / her peer group and employees

Ability to communicate strategy analyses to both technical and non-technical team members, either verbally or via documentation

Conceptual thinker, ability to wade through data and arrive at conclusions

Demonstrated analytical, financial modeling and problem-solving skills

Solid understanding of Retail Products and Channels

Strong interpersonal skills; comfortable interacting with team members of all levels

Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)

Ability to take initiative and work independently under tight timelines

Strong team collaboration skills

Ability to effectively manage multiple projects and priorities simultaneously

Ability to reconcile numerous metrics and condense / summarize for our Executives and Business Partners

Preferred Qualifications :

Fraud strategy experience

Experience engaging with multiple Business Partners

Analytical experience required for providing direction to Sr Managers and analysts

Identify Theft and account takeover experience

Customer Accountabilities :

Understands and supports the Bank's Customer Service Strategy

Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders

Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

Leads, coaches and models quality service delivery at every interaction

Supports the ongoing improvement of the partner / Customer experience

Shareholder Accountabilities :

Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectives

Participates in establishing and executing plans and goals for the Business to drive toward results

Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight

Provides financial reports and analyses, including budget variances, to management on a regular basis

Employee / Team Accountabilities :

Sets appropriate context for the business unit / function to enable optimal performance and alignment to strategy

Supports the creation of goals and objectives for the business unit / function; Communicates those goals and objectives to the team

Builds capability - Supports / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies

Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture

Creates an extraordinary place to work - Advances and sustains a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience

Leads, coaches and develops a highly-effective team by ensuring ongoing training and performance and development management

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel - Occasional

International Travel - Never

Performing sedentary work - Continuous

Performing multiple tasks - Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds - Occasional

Sitting - Continuous

Standing - Occasional

Walking - Occasional

Moving safely in confined spaces - Occasional

Lifting / Carrying (under 25 lbs.) - Occasional

Lifting / Carrying (over 25 lbs.) - Never

Squatting - Occasional

Bending - Occasional

Kneeling - Never

Crawling - Never

Climbing - Never

Reaching overhead - Never

Reaching forward - Occasional

Pushing - Never

Pulling - Never

Twisting - Never

Concentrating for long periods of time - Continuous

Applying common sense to deal with problems involving standardized situations - Continuous

Reading, writing and comprehending instructions - Continuous

Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ()

Additional Information :

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.