Banking Operations Leader (47473)

Job Description

Job Description

Are you a driven, customer-focused professional ready to take the next step in your banking career? We're looking for a Banking Operations Leader to guide our branch staff, ensure smooth daily operations, and deliver outstanding customer experiences. If you’re a natural leader with a passion for service and team development, we’d love to hear from you. Apply today!

Work model :

On-Site

Monday - Friday, rotating Saturdays

8 : 00 AM - 5 : 00 PM

Pay starting at $50,000 per year, increasing based on years of experience

What you will do :

• Oversee daily branch operations to ensure smooth teller and banker functions aligned with policy standards
• Coach, mentor, and inspire retail banking staff to reach performance targets
• Train new team members on systems, procedures, and exceptional customer service
• Act as a subject matter expert on banking products and services, supporting account openings, loan applications, and inquiries
• Drive cross-selling and customer loyalty through deep product knowledge
• Handle escalated customer concerns with professionalism and empathy
• Ensure adherence to internal controls and regulatory guidelines
• Evaluate branch workflows and recommend enhancements for efficiency and service quality
• Partner with departments such as lending, compliance, and operations for seamless collaboration
• Lead team meetings and support the local rollout of bank-wide initiative

What you will need to be successful :

• High school diploma or equivalent required; associate's or bachelor’s degree preferred
• 2–4 years of experience in retail banking
• At least 1 year in a leadership or senior teller position
• Strong knowledge of banking products and branch operations
• Excellent communication, leadership, and problem-solving skills
• Demonstrated ability to lead by example in a fast-paced setting
• Proficient with banking software and customer relationship management tools

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website : thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website : thepalmergroup.com.