Senior Director, Technology Systems

Job Description

Job Description

Position Summa ry :

Reporting to the Chief Operating Officer, the Senior Director, Technology & Systems provides strategic leadership for KnowledgeWorks’ technology infrastructure, enterprise systems, and digital transformation efforts. This role is responsible for defining and executing technology strategies that drive innovation, enhance operational efficiency, and support the organization’s long-term strategic objectives.

The Senior Director leads a small IT team and serves as a proactive, cross-functional partner, advancing the organization’s mission through the ethical and effective use of innovative technologies, including AI and automation. This position ensures that IT systems enable staff to work efficiently, securely, and collaboratively, while maintaining compliance and promoting a culture of continuous improvement. The Senior Director also provides strategic technology guidance and insights across program initiatives and organizational teams, ensuring that systems and data infrastructure are scalable, integrated, and aligned with KnowledgeWorks’ mission.

Core Responsibilities :

Strategic Technology Leadership

• Develop and execute a comprehensive IT strategy aligned with organizational priorities
• Create a holistic technology roadmap that supports current needs and anticipates future growth
• Promote a culture of continuous improvement and digital transformation across teams
• Identify and recommend emerging technologies that enhance organizational effectiveness
• Collaborate with leadership to integrate technology into strategic planning, program delivery and core operations

Innovation and Data Integration

Technology Operations and Infrastructure

Team Leadership and Development

Budget and Vendor Management

Qualifications :

Within Your First Two Months, You Will :

Within Your First Year, You Will :

What KnowledgeWorks Can Offer You :

If you don’t meet every single requirement listed, we encourage you to apply anyway. Studies have shown that candidates with diverse and backgrounds and experiences are less likely to apply to postings where they don’t meet every qualification exactly as written. KnowledgeWorks is committed to building a diverse, inclusive, and authentic workplace that fuels our innovation.

KnowledgeWorks prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, KnowledgeWorks takes affirmative action to employ and advance in employment individuals without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.