Marketing & Sales Fine Jewelry Showroom Manager

Marketing & Sales Fine Jewelry Showroom Manager

Strong candidates must have proven experience in diamond jewelry sales, conducting face-to-face client appointments for similar luxury brands—primarily engagement rings—and prior experience in either traditional marketing or social media marketing.

Rêve Diamonds is growing, and we are seeking an experienced Marketing & Sales Showroom Manager to lead our Los Angeles showroom in Beverly Hills.

Rêve Diamonds is a London- and New York-based bespoke diamond jewelry company. In our workshops, we craft exceptional diamond engagement rings, wedding rings, eternity rings, diamond pendants and necklaces, tennis bracelets, and diamond earrings. We offer timeless, handcrafted designs at accessible prices and ship worldwide.

This role is ideal for a high-performing diamond jewelry professional who combines strong face-to-face sales expertise with marketing awareness and leadership capability.

Key Responsibilities

Act as the

Rêve Diamonds ambassador , representing the brand with professionalism and integrity.

Build, lead, and motivate the showroom team to achieve short‑and‑long‑term sales, profitability, and client‑development goals.

Uphold and enhance the brand image, client experience, and showroom standards at all times.

Conduct

high‑value, face‑to‑face consultations

for engagement rings and bespoke jewellery, both in‑showroom and via Zoom.

Guide clients through the bespoke design process, from diamond selection to final delivery.

Prepare and present quotations for bespoke pieces.

Communicate detailed client requirements to CAD designers and workshop teams.

Follow up post‑purchase for after‑care, satisfaction, and client reviews.

Ensure flawless after‑sales service and exceptional client retention.

Marketing & Business Development

Drive personal and showroom sales targets.

Actively grow and enrich the client database through appointment conversion, local networking, and external client acquisition.

Use HubSpot CRM daily to manage leads, opportunities, and client relationships.

Contribute to

traditional marketing initiatives and / or social media activity

to support brand awareness and lead generation.

Monitor competitor activity and identify market opportunities.

Management & Operations

Recruit, train, coach, and evaluate showroom staff.

Set weekly objectives, provide performance feedback, and foster a strong team culture.

Oversee scheduling, administration, and showroom readiness.

Ensure accurate and timely financial and analytical reporting.

Represent the brand at industry events, networking functions, and partnerships.

Maintain strong security awareness and compliance.

What We’re Looking For

Demonstrated success in

face‑to‑face luxury sales appointments .

Previous experience in

traditional marketing and / or social media marketing .

Consistent track record of meeting or exceeding sales targets.

Passion for fine jewellery, diamonds, and gemstones.

Ability to build trust and long‑term client relationships.

Excellent verbal and written communication skills.

Strong attention to detail and administrative capability.

Confident, professional, resilient, and customer‑focused.

Visual merchandising flair and showroom presentation awareness.

Comfortable using CRM systems (HubSpot), Google Docs, and new technologies.

Experience & Skills

Minimum

1 year experience

in luxury retail management or high‑end jewellery sales.

Proven leadership and coaching ability.

Strong organisational and multitasking skills.

Ability to work evenings, weekends, and outside standard showroom hours when required.

Fluent English required; additional languages are an advantage.

Authorization to work in the United States.

Preferred Qualifications

College or university degree.

Gemmological education or

GIA coursework

preferred but not required).

Graduate Gemologist qualification is a plus.

Job Types

Full‑time, Contract

Location

Los Angeles, CA

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development, Retail Luxury Goods and Jewelry

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