Environmental Services (EVS) Manager

Job Description

Job Description

Job Title : Environmental Services (EVS) Manager

Department : Environmental Services

Reports To : Director of Operations

Employment Type : Full-Time

Benefits :

Medical, Vision, Dental & Prescription Coverage

Employee Assistance Program (EAP)

401(k) Retirement Plan

Compensation :

Annual Salary $65,000.

Weekly Pay

Position Summary

The EVS Manager is responsible for overseeing daily operations of the Environmental Services team to ensure a safe, clean, and sanitary environment. This role requires balancing employee supervision with strong client communication, ensuring client needs are consistently met while maintaining compliance with company standards, regulatory requirements, and safety guidelines.

Key Responsibilities

Staff Supervision

Manage, train, and support EVS employees.

Ensure proper staffing, scheduling, and adherence to company policies.

Customer Communication

Serve as the primary point of contact for clients.

Address concerns promptly and ensure expectations for cleanliness and service are consistently met.

Service Excellence

Monitor cleaning and sanitation services for quality.

Implement improvements to meet client satisfaction and compliance standards.

Discipline & Employee Relations

Conduct coaching sessions and issue corrective actions.

Enforce progressive discipline per company policies and labor laws.

Training & Safety Compliance

Ensure staff adhere to infection control, OSHA, and safety protocols.

Provide ongoing training in best practices for environmental services.

Operational Oversight

Monitor supply usage, manage inventory, and ensure proper use of equipment.

Problem-Solving

Quickly identify and resolve issues affecting service delivery or staff performance.

Collaboration

Partner with HR, Operations, and facility leadership to align staffing, performance management, and client service initiatives.

Reporting

Maintain records on staffing, disciplinary actions, inspections, and client feedback.

Provide reports to leadership as required.

Qualifications

Bachelor’s degree in Business, Environmental Services, or related field (preferred, not required).

3–5 years of supervisory or management experience in Environmental Services, Healthcare, Hospitality, or Facilities Management.

Strong knowledge of infection prevention, cleaning protocols, and safety standards.

Excellent leadership, communication, and conflict resolution skills.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency in Microsoft Office Suite and workforce management systems.

Core Competencies

Leadership & Staff Development

Customer Service & Client Relations

Discipline & Conflict Resolution

Operational Efficiency & Quality Control

Compliance with Safety & Regulatory Standards

Professional Communication & Accountability