National Accounts Administrator

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Job Summary

Provide key support in processing Ecommerce leads within our CRM platform. Handling high volumes of inbound and outbound calls, managing customer interactions with precision, and maintaining the integrity of sales data. Be adept at navigating fast-paced sales environments and customer satisfaction, driving HC Forklift America's continued success in the market.

Location : Charlotte

Job Summary

Provide key support in processing Ecommerce leads within our CRM platform. Handling high volumes of inbound and outbound calls, managing customer interactions with precision, and maintaining the integrity of sales data. Be adept at navigating fast-paced sales environments and customer satisfaction, driving HC Forklift America's continued success in the market.

Job Duties

• Efficiently process and manage Ecommerce leads within the CRM platform, ensuring all customer interactions are recorded and tracked meticulously.
• Analyze lead quality and conversion rates, providing insights and suggestions for improvement to the sales and marketing teams.
• Handle high volumes of inbound and outbound calls, ensuring each customer interaction is handled with professionalism and a customer-first approach.
• Address customer inquiries, provide product information, and guide customers through the sales process, ensuring a seamless and positive experience.
• Assist the sales team in managing national accounts, ensuring timely responses and accurate information flow.
• Prepare sales reports and maintain accurate records of sales activities, customer interactions, and transaction details.
• Maintain up-to-date knowledge of HC Forklift America's product offerings, industry trends, and competitors to provide informed responses to customer queries.
• Use industry experience to understand customer needs and provide appropriate solutions, enhancing customer satisfaction and loyalty.
• May perform other duties as assigned.

Experience And Education

Required

Preferred

Skills

Physical Requirements

Environmental Conditions

Key Performance Indicators (KPIs)

Company Overview

HC Forklift America Corporation (HCFA) is a subsidiary company of Hangcha Group based in China. Hangcha is the leader in full line forklift manufacturing in China. Today, Hangcha provides forklifts throughout the world. Currently, Hangcha is establishing market share in the North American market. HCFA has set up its distribution headquarters in Charlotte, North Carolina. Hangcha employs over 4,800 employees worldwide. We are among the top 8 manufacturers in the world for material handling equipment. For the right candidate, this is a great opportunity to join a growing company with tremendous potential.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Machinery Manufacturing

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