Senior Product Led Growth Program Manager

Senior Product Led Growth Program Manager

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we don't stop there : we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosityand we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from youyou might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

About the Role

We are looking for a Customer Journey Operations ManagerPLG Journeys to serve as the day-to-day owner of the customer lifecycle engine and related journey logic. This person will work across teams to gather business requirements, map out logic and trigger rules, and coordinate journey builds that scale intelligently across our PLG motion.

This is a critical role that blends program management, customer lifecycle strategy, and platform enablementensuring that the right recommendations reach the right users at the right time, using the best data available.

Key Responsibilities

• Act as the central point of coordination for the design, execution, and ongoing management of BILL.com's GTM engine.
• Gather and document business requirements from key stakeholders across Product, Marketing, RevOps, and Customer Success.
• Translate requirements into clear business logic, user states, triggers, and prioritization rules for recommendations across the customer lifecycle.
• Collaborate with Marketing Ops, Data Engineering, and Product Growth teams to define and implement logic within Inflection.io, our CDP, and analytics tools.
• Sequence out the customer journey needs across different user segments and lifecycle stages (e.g., onboarding, adoption, retention, expansion).
• Drive cross-functional alignment on journey prioritization, audience eligibility, and message sequencing to reduce channel and message conflict.
• Identify and recommend journey optimizations based on performance data, product changes, or evolving business needs.
• Maintain detailed documentation of logic flows, decision trees, campaign eligibility criteria, and platform capabilities.
• Help accelerate time-to-value for our journey platform and ensure consistent governance of program logic and design.

Required Experience

Preferred Qualifications

Core Competencies

San Jose pay range $135,300 - $169,200 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL :

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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