Operations Manager

Job Description

Job Description

Operations Manager Job Overview

Putt Across America is seeking an organized, proactive, and detail-oriented Operations Manager to oversee daily operations and lead the local team. This pivotal role will involve managing inventory, scheduling staff shifts weekly, and ensuring the smooth operation of the course. As the Operations Manager, youll play a key role in keeping everything running seamlessly while delivering an outstanding experience for our guests.

Duties :

• Inventory Management : Oversee and maintain inventory levels for merchandise, consumables, and course supplies. Regularly track and organize inventory to ensure the course and merchandise areas are always fully stocked. Coordinate and track all deliveries.
• Staff Scheduling : Create weekly schedules for the Course Staff, ensuring adequate coverage and efficient operations. Address any scheduling conflicts and maintain open communication with staff.
• Course Maintenance and Operations : Ensure the mini-golf course is always in excellent condition by coordinating with the team for regular maintenance, repairs, and cleanliness.
• Team Leadership : Supervise Course Staff and Shift Leads, providing guidance and support to ensure they deliver outstanding customer service. Lead by example to maintain a positive and efficient work environment. When new team members join, provide detailed training of the systems and procedures for their role.
• Operational Excellence : Monitor daily operations to ensure all procedures are being followed, from guest interactions to safety standards. Report issues and work with management to resolve them quickly and effectively.
• Reporting : Prepare regular weekly reports on inventory status, staffing needs, and any operational concerns to keep management informed and aligned.

Qualifications :

Additional Information :

Work Location : In-person, on-site at Faneuil Hall