Revenue Operations - Operations SpecialistDealer eProcess • Phoenix, AZ, US
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Revenue Operations - Operations Specialist
Dealer eProcess • Phoenix, AZ, US
14 hours ago
Job type
- Full-time
Job descriptionBuild / maintain Saved Views, lists, dashboards , and routine workflow updates. Data Hygiene Execution Maintain product mix accuracy (current and historical) on Company records; Routing & Safety Nets Resolve ownership conflicts quickly and document outcomes. Release Enablement Run short Looms or office hours for user adoption. Quality Assurance Can merge records , correct field values, and update associations following policy. Can unenroll contacts from conflicting sequences and reassign per routing rules. Recommends (but does not approve) changes to lifecycle / definitions. Ticket SLA : % of CRM tickets resolved on time; user CSAT. Data Health : duplicate rate, field completeness, doc association accuracy. Process Integrity : % of MQLs handled within SLA; collision attempts resolved; routing errors per 1,000 leads. Enablement : adoption of new views / workflows; release-note open rates. Works daily with Sales, Marketing, CS managers, and the Head of RevOps. Coordinates with BI / IT on integrations; with Finance for quote / contract alignment. 1 to 3 years of experience in CRM administration or support (HubSpot experience preferred). Strong attention to detail, a service-oriented mindset, and clear written communication skills. Comfortable working with spreadsheets, quality assurance checklists, and light automation tasks. Flexible and able to manage multiple projects and tasks simultaneously. 1 to 3 years of experience with G Suite is required. A general understanding of core principles of data governance is required.
Job Description
Job Description
Location : In-Office - 22601 N 19th Ave #208, Phoenix, AZ 85027
Maintain daily operations of the revenue engine : ensure clean data, reliable routing, responsive CRM support, and accurate product records, allowing frontline teams to sell and serve seamlessly. Mission
Be the hands-on owner of CRM health and user enablement—fix the data, clear blockers, and make the process the easiest way to work.
Core Responsibilities
- CRM Support & Administration
Triage user tickets (access, views, lists, reports, automations) and close within SLA.
Daily sweeps for duplicates, missing required fields, and unassociated documents.
Monitor lead routing , response timers, and escalation rules; keep one-sequence-per-contact guardrail intact.
Prepare release notes and quickstart guides when processes or fields change.
Spot-check key processes (e.g., MQL handling, handoff completeness, save-motion triggers) and log defects for fix.
Decision Rights
Success Measures (examples)
Collaboration Map
Qualifications
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Operation Specialist • Phoenix, AZ, US
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Revenue Operations – Operations Specialist
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