Customer Service Specialist

Call Center Representative

We're on the lookout for a Call Center Representative to work from home and to be the primary link between our client's customers both current and potential.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

• Answer inbound calls
• Provide contact completion and / or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals

Skills & Abilities

Requirements