Regional Liaison

Position Title : Regional LiaisonLocation : Salem Office, 9A COLBY STREET, Salem, Massachusetts, United States of AmericaRequisition Number : Req #228Description : The in-person face to face Regional Liaison is primarily responsible for working as liaison in the Salem office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.Full time position, 35 hours a weekIn person role every dayMonday - Friday, 8 : 30 am to 4 : 30pm2 day required orientation is held in StoughtonEssential FunctionsAct as a liaison between Consumers / Participants and / or PCAs / DCWs and TempusRespond to Consumer / Participant and / or PCA / DCW inquiries and complaintsProvide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questionsHelp resolve inaccuracies or discrepancies related to reporting of activity timeWork with applicable parties to determine PA / WA status and if new PA / WA needs to be requestedWork with applicable parties to address and resolve PCA / DCW payment issuesRespond to issues that have been escalated by Consumers / Surrogates / Administrative Proxies / WaiverParticipants and / or PCAs / DCWs.Receive visitors and determine their needs and direct them to the appropriate personMaintain visitor and ID badge register. Issue ID badges where appropriateDeal with inquiries and provide accurate informationPerform administrative work, including supporting other departments, as needed and as time allows.Must report all suspected incidents of consumer sexual / physical abuse and neglect to the Disabled Person Protection Commission (DPPC).Job RequirementsCompetenciesFluency in Spanish or other languages a plusExperience with Excel and SpreadsheetsProfessional, friendly & understanding personalityPunctuality and dependabilityAbility to work efficiently as a team player as well as individually with minimal directionSelf-motivationAbility to consistently maintain and build positive working relationshipsExcellent organizational skillsAbility to multi-task and meet deadlinesFamiliarity with office machines, equipment and softwareAbility to respect and maintain confidentialityAttention to accuracy and detailStrong interpersonal and analytical skillsRequired EducationHigh School DiplomaPreferred ExperienceProficiency in Microsoft Office softwareWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job : While performing the duties of this job, the employee is regularly required to talk and / or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.TravelSome travel may be required for this position to ensure regional coverage.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Job Family : AssociateJob Function : Non-SupervisorHourlyHiring Rate : 20 USDTravel Required : NoCompensation details : 20-20PI83c62258155d-29952-38786205 #FalseRequiredPreferredJob IndustriesOther