Network Support Engineer

Position Details

Position Information

Position Title

Network Support Engineer

Position Number

1003101

FTE

1.0

FLSA

Exempt

Pay Rate

$60,000 annually, plus benefits.

Position Type

Full-Time

Posting Detail

Posting Number

312

Essential Function

Responsible for providing customer service and technical support to OneNet's subscribers. Assists with upgrades, changes to existing services, and new subscriber service establishment.

Responsibilities and Duties

• Support the day-to-day operations of the OneNet Network Operations Center serving as an escalation point from the service desk for trouble tickets.
• Identify and implement solutions to network issues reported by subscribers.
• Establish, configure, and test new and upgraded circuits to facilitate subscriber growth.
• Perform configuration changes to OneNet managed routers and firewalls requested by subscribers.
• Work with subscriber's technical staff or consulting services to identify opportunities to improve / upgrade existing services or develop new service offerings.
• Maintain an accurate log of ticket and project activities using the ServiceNow and Salesforce systems for tracking and billing purposes.
• Design, configure, and maintain MPLS (Multiprotocol Label Switching) services such as Layer 3 VPNs (L3VPN, VPRN, VRF) and Layer 2 VPNs (EVPN-MPLS, VPLS).
• Address tasks and projects in the Network Group as assigned.
• Serve on call rotation with Network Group.
• Similar duties as assigned.

Minimum Qualifications

Education and Experience requirements at this level consist of a high school diploma and two (2) years of experience in troubleshooting basic networking and advanced personal computer issues, or an equivalent combination of education and experience may be considered. Knowledge of internet service providers, service provider networks, and / or enterprise computer networks is required. A strong understanding of the TCP / IP network stack and related protocols / technologies is essential. Must be capable of troubleshooting and resolving network and application issues effectively. Strong communication skills are necessary, along with the ability to establish and maintain effective working relationships with peers and network subscribers. Self-motivation, follow-through on tasks, and a demonstrated willingness to learn and grow with evolving technologies relevant to advancing OneNet and its subscribers are expected. Must provide a cellular telephone, cellular service, and home Internet service for work-related activities. Some travel is required.

Preferred Qualifications

Supervision

The employee performs work under the supervision of the Chief Technology Officer.

Work Hours

Agency offices are open to the public from 8 A.M. to 5 P.M. Monday through Friday. These are the normal office hours for Agency employees.

Physical Demands

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 25 pounds (on occasion up to 50 pounds), to bend, crawl, stoop, climb stairs or ladders, walk and reach. Must use the proper manual handling equipment including but not limited to dollies, carts and lift team members. Duties are normally performed in an office environment with a moderate noise level.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The Oklahoma State Regents for Higher Education is an Equal Opportunity Employer.

Posting Date

09 / 02 / 2025

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants