VP DIGITAL EXPERIENCE

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Vice President of Product Management - Digital Experience & Platform to lead the vision, strategy, and execution of Lumen's digital engagement platform - the cornerstone for how our customers explore, learn, buy, deploy, and operate Lumen's portfolio of digital network services. This leader will drive an integrated digital strategy that spans customer experience, platform enablement, APIs, and edge products - ensuring Lumen delivers a frictionless, intelligent, and connected digital journey across every touchpoint.

In this role, you will oversee product leadership for :

Lumen's Digital Platform and Portal : The unified digital front door through which customers engage with Lumen products and services.

API Strategy (Internal and External) : The foundational layer enabling automation, partner integration, and marketplace distribution.

Edge Portfolio : Lumen's edge offerings, bringing digital compute capabilities and network services together.

This is a high-impact leadership position requiring strategic and technical depth, cross-organizational influence, and a strong sense of customer empathy. The ideal candidate blends enterprise platform experience with modern digital product thinking - driving measurable improvements in customer experience, speed to market, and business growth.

The Main Responsibilities

Digital Platform & Experience

• Define and deliver the vision for Lumen's digital experience, encompassing customer journey, product discovery, purchasing, deployment, and lifecycle operations.
• Build and evolve the Lumen digital portal as a unified, data-driven, and self-service interface for customers and partners.
• Partner with design, engineering, and marketing to create an intuitive, seamless, and high-performing digital experience that differentiates Lumen in the market.
• Establish KPIs and analytics frameworks to measure engagement, conversion, retention, and satisfaction across the digital funnel.

API Platform & Marketplace Enablement

Edge Portfolio Leadership

Leadership & Culture

What We Look For in a Candidate

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$196,880 - $262,500 in all states.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits

Bonus Structure

What to Expect Next

Requisition # : 340636

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

11 / 22 / 2025