Manager, Claims Management

Manager - Claims Management

The Claims Manager is responsible for leading a team of case managers in the management of workers' compensation or general liability claims from initial report to resolution. This role ensures timely, accurate, and compliant claims handling while driving engagement, performance, continuous improvement, and customer satisfaction.

Key Responsibilities :

• Manage end-to-end the case manager hiring process including screening, interviewing, selection, and onboarding.
• Lead, support, train, coach, and mentor a team of workers' compensation or general liability case managers.
• Manage team dynamics, resolving conflicts constructively and facilitating productive discussions.
• Lead by example, setting a high standard for performance, professionalism, and accountability.
• Foster a culture of belonging, collaboration, accountability, and continuous improvement.
• Promote individual and team engagement.
• Identify skill gaps and training needs and coordinate learning opportunities for team members.
• Conduct regular one-on-ones and performance check-ins to support employee growth, clarifying goals, and remove barriers for success.
• Provide timely and specific feedback to case managers through claim reviews, audits, performance metric reviews, and one-on-one discussions to enable career growth and improve claim outcomes.
• Complete root cause analysis to identify and resolve problems.
• Conduct performance evaluations and administer disciplinary actions.
• Be a champion of change; support and effectively lead through change.
• Mentor emerging leaders, building a pipeline of future leadership within the department.

Operational Oversight

Quality Assurance & Compliance

Performance Monitoring & Reporting

Qualifications :

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications :

Bachelor's degree and 2 years' experience in insurance claims or relevant area OR 4 years' experience in insurance claims or related area

Preferred Qualifications :

Customer Service, Supervising Associates

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