Senior IT Specialist

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Senior IT Specialist who will thrive in a dynamic high-growth start-up environment.

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities.

We are seeking a motivated and customer-focused Senior IT Specialist to join our IT team. In this role, you will be the primary administrator for our Okta Identity and Access Management (IAM) platform, ensuring our team members have secure and seamless access to the tools they need. Beyond Okta, you will be a key player in our general IT operations, providing hands-on support for a variety of hardware and ever expanding SaaS application catalog which includes applications such as Google Workspace, Notion, Zoho and Slack.

The ideal candidate has a solid foundation in IT systems, a proven track record with Okta administration, and an unwavering commitment to providing an exceptional user experience. This is not a senior-level position, but it requires a proactive problem-solver with an insatiable appetite to learn new technologies and processes.

This is an full time, in office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday).

What you will do :

• Okta Administration :
• Manage the end-to-end user lifecycle, including onboarding, offboarding, and role changes within Okta.
• Configure and maintain application integrations using SAML, SCIM, and OIDC protocols.
• Administer Universal Directory, group policies, and Multi-Factor Authentication (MFA) policies to enhance security.
• Troubleshoot and resolve Okta-related issues, such as login failures, application access problems, and MFA challenges.
• Maintain clear and concise documentation for Okta processes and configurations.
• General IT & End-User Support :
• Serve as a point of contact for IT support requests, providing timely, empathetic, and clear communication to end-users.
• Own the end-to-end IT onboarding and offboarding processes, including hardware provisioning, user account creation, system access management, and in person onboarding to ensure a seamless new hire experience.
• Diagnose and resolve hardware issues for company-provided laptops (Mac / PC), peripherals, and other office equipment.
• Provide administration and support for our suite of SaaS applications (e.g., Google Workspace, Microsoft 365, Slack, Zoom, Notion and many others).
• Assist in the deployment and management of employee workstations and software.
• Continuous Improvement :
• Proactively identify opportunities to automate processes and improve the end-user experience.
• Stay current with emerging Okta features, security best practices, and IT industry trends.
• Collaborate with the broader IT team on projects and initiatives.

What you will have :

Preferred Qualifications :

About us : company, culture & perks :

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work / life balance, stay healthy, perform impactful work, grow in your role, look after yourself / your family, and invest in your future.

At Relay, we offer...

Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.