Mortgage Loan Servicing Specialist

Mortgage Loan Servicing Specialist

Detail-orientation, accuracy, and a heart for internal customer service are the attributes we are looking for in the next associate to join our Mortgage Loan Servicing Team. As a Mortgage Loan Servicing Specialist, you will utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.

A day in the life of this role is responsible for onboarding and servicing loans in the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements. The position includes processing payments, escrow disbursements, payoffs, and collateral releases, as well as preparing reports and assisting with audits. Strong communication and problem-solving skills are essential to collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.

What it takes : Ability to communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member. Knowledge of automated underwriting and agency guidelines Proficient knowledge of Microsoft Office products, including Word and Excel Knowledge or strong desire to learn facets or core servicing software and loan products and services Bonus points Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS

This position will be located at : 430 North Hamilton Road Whitehall, Ohio, 43213 United States

About Us : Heartland Bank, a division of German American Bank, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making our Company special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction. German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability or any other category protected by law.