Unit Secretary, Emergency Room

Qualifications

Purpose & Scope:

The Unit Secretary (US) is responsible for performing a variety of receptionist and clerical duties relating to the updating and organizing of information and supplies on the nursing unites, coordinating work within the unit as well as with other units and departments, reporting pertinent information to the immediate supervisor, responding to inquiries and requests from staff, patients, and visitors, and supporting patient care delivery. This position has front line responsibility for handling customer service interactions through telephone and personal contact and facilitating unit efficiency. Where appropriate, this employee will answer phones, schedule appointments, call physician offices as requested and accurately provide information to affiliated providers. This position has no responsibility for the assessment, treatment or care of patients, however the ability to communicate and interact with patients/public/staff of all ages is required.

Education:

High school diploma or equivalent is preferred.

Experience:

Computer experience is required.

Secretarial experience is preferred.

Knowledge of medical terminology is preferred.

Certification/Licensure:

None.