Campus Computer Technician - IDEA Price Hill (General Applicant Pool)

Description

Please Note : This posting is for ageneral applicant pool. While there may or may not be an immediate vacancy, we are accepting applications to proactively identify strong candidates for future opportunities. If a position becomes available that aligns with your experience and qualifications, we may reach out to you fornextsteps.

Role Mission : Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction throughhighly functionalcampus technology.What We OfferCompensation :

• Starting compensation for this role is typically set at an hourly rate ranging between $20.34 for 0 years of experienceand $25.42, commensurate with experience.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

Other Benefits : We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse / domestic partner and children. Some of the special benefits we offer at IDEA include :

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.What You Bring Competencies :

Qualifications :

Knowledge and Skills :

What You’ll Do–Accountabilities : 95% ofHelpdesktickets are completed within 48 hours, with 40% complete remotely

90% customer satisfaction on Zendesk tickets (Surveys)

100% of schools are safe and operational one week before FDOS

Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS

100% of Campus Operating Projects completed on time based on Campus Playbook

We look for Team and Family who embody the followingvaluesand characteristics :