Healthcare Call Center Team Lead

A company is looking for a Healthcare Call Center Team Lead.

Key Responsibilities

Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery

Monitor performance metrics and ensure compliance with service level agreements (SLAs)

Provide coaching, feedback, and conduct performance appraisals to support team development

Required Qualifications

3-5+ years of experience in healthcare operations, with at least 2 years in a supervisory or team lead role

Demonstrated ability to lead teams in delivering exceptional customer service

Background in healthcare administration preferred

Proficiency in Microsoft Excel and PowerPoint

Flexible availability to work shifts between 8 : 00 AM and 9 : 00 PM ET