Sales Director, Contact Centers

Director Of Sales Extended Service Plans (Esp)

Location : Englewood, CO or Mesa, Arizona

About The Role

We are seeking a dynamic and results-driven Director of Sales to lead our Extended Service Plan (ESP) sales organization. This leader will be responsible for driving growth through inbound and outbound sales channels, optimizing conversion rates, and developing a scalable sales framework for long-term expansion. In addition, this role will oversee both the ESP Customer Service Department and the Sales Development Representative (SDR) Lead Department, ensuring seamless collaboration between lead generation, sales execution, and customer retention. The role reports directly to the SVP of Contact Centers and plays a pivotal role in revenue strategy, sales execution, and team development across multiple customer touchpoints.

Key Responsibilities

Primary Success in the Role Looks Like :

• Demonstrate expertise in and champion CRM adoption
• Increase sales performance through targeted conversion initiatives
• Engage cross-functionally with directors and senior leadership to drive strategic initiatives

Sales Leadership & Strategy

Customer Service & Retention

Sales Development Representative (SDR) Leadership

Team Development

Operational Excellence

Qualifications

Pay Range : $119,175.00-$173,880.00 Annual

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.