Experience ManagerUlta Beauty • San Diego, CA, US
Experience Manager
Ulta Beauty • San Diego, CA, US
25 days ago
Job type
- Full-time
Job descriptionPromote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beautys dress code. Use the companys scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. Use the companys task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Bachelors degree is preferred Cosmetology license and / or a cosmetology management license where required by state law 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management : Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements Retail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptable Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting and / or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies
Experience Manager
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
General Summary & Scope
The Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
Principal Duties & Responsibilities (
- Essential Job Functions)
The EM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :
Performance
People
Process
Job Qualifications
Education
Experience
Skills
Special Position Requirements
Working Conditions
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform
Create a job alert for this search
Experience Manager • San Diego, CA, US
Related jobs
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work.Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and service...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show more
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts.
At Ulta Beauty, we’re transforming the world one shade, one lash...Show more
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show more
We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...Show more
Sierra Vista Hospital is seeking a talented and dynamic Outpatient Clinical Manager to join our team of dedicated healthcare professionals!.
The ideal candidate will have a broad experience in the p...Show more A leading beauty retailer in San Diego is seeking an Experience Manager to lead a high-performing team, ensuring top-notch guest experiences and driving sales.
The ideal candidate should have 2-3 ye...Show more 
Intuit's Customer Success team, within the Consumer Platform Team, is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations a...Show more
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show more
RELOCATION ASSISTANCE : Relocation assistance may be available CLEARANCE TYPE : Top Secret TRAVEL : Yes, 10% of the Time.
At Northrop Grumman, our employees have incredible opportunities to work on rev...Show more
Guest Experience Manager (Hourly Manager).At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that's been perfecting how to eat and ...Show more
Join Our Team as a Candidate Experience Manager!.Fentons interview selection and hiring processes.With autonomy over your process and under the mentorship of the Director of Talent Acquisition and ...Show more
Save time and apply through your LinkedIn account.Click the button and your LinkedIn profile will be imported into our site.
In order to move forward, you will need to create an account.Your passwo...Show more
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
This position functions as the strategic business leader for the propertys Resort Experience operations.Makes management decisions and provides departmental guidance for all Resort operations relat...Show more
Atlas MedStaff is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in San Diego, CA.
Shift : 5x8 hr nights Start Date : ASAP Duration : 13 weeks Pay : $3079.Consid...Show more
Join Our Travel Adventure Team!.Do you LOVE travel Dream of helping others explore the world Want a job thats more than just a desk.
Were Prestige Travel Agency by Mich a growing travel agency that ...Show more
Studio Manager BODY20 Del Mar.Lead daily operations, sales, profitability, staff development, and an exceptional member experience at a fast-growing EMS fitness studio.
Comp & Perks $65,000$75,000 ...Show more
Software Developer - Consumer Experience
Playstation Global • San Diego, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA • San Pasqual, California, us
Remote
Part-time +1
Last updated: 30+ days ago • Promoted
Experience Manager
ULTA Beauty • San Diego, CA, United States
Full-time
Last updated: 11 days ago • Promoted
Full Time - Customer Experience Manager
Michaels • El Cajon, CA, US
Full-time +1
Last updated: 30+ days ago • Promoted
Digital Warrior Experience Manager
Wounded Warrior Project • San Diego, CA, United States
Full-time
Last updated: 18 days ago • Promoted
Outpatient Manager
SIERRA VISTA HOSPITAL • San Diego, CA, US
Full-time
Last updated: 11 days ago • Promoted
Experience Manager : Lead Teams, Elevate Guest Experience
ULTA Beauty • San Diego, CA, United States
Full-time
Last updated: 3 days ago • Promoted
Staff Customer Experience Professional
San Diego Staffing • San Diego, CA, US
Full-time
Last updated: 26 days ago • Promoted
Remote M&A Integration Manager - AI Trainer ($50-$60 / hour)
Data Annotation • Poway, California
Remote
Full-time +1
Last updated: 19 days ago • Promoted
Manager Industrial Security / FSO
Northrop Grumman • Poway, California, US
Full-time
Last updated: 9 hours ago • Promoted • New!
Guest Experience Manager
Cava • San Diego, CA, US
Full-time
Last updated: 2 days ago • Promoted
Candidate Experience Manager
Corporate Office • San Diego, California, USA
Full-time
Last updated: 7 days ago • Promoted
Manager, Revenue
Halozyme • San Diego, CA, United States
Full-time
Last updated: 30+ days ago • Promoted
Remote Part-Time Survey Job – No Experience Needed, Up to $25 Each
Earn Haus • Escondido, CA, US
Remote
Full-time +1
Last updated: 28 days ago • Promoted
Director of Resort Experience
Marriott Hotels Resorts • Chula Vista, California, USA
Full-time
Last updated: 17 days ago • Promoted
Travel Nurse - RN - Case Manager - $3079.4 / Week
Atlas MedStaff • Santee, California, US
Full-time
Last updated: 9 hours ago • Promoted • New!
Travel Experience Specialist
Manatal • San Diego, California, USA
Full-time
Last updated: 24 days ago • Promoted
Studio Manager
BODY20 • San Diego, CA, US
Full-time
Last updated: 30+ days ago • Promoted