OPS-RC SENIOR CLERK - 36900011

OPS-RC SENIOR CLERK - 36900011

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

This is a professional administrative position of significant scope and complexity, requiring independent judgment and the performance of technical, analytical and customer service functions relating to the review and approval of applications for retailer contracts. Under the general supervision of the Retailer Contract Supervisor, the Retailer Contract Analyst is responsible for carrying out the duties described below for Retailer Contracting.

Essential duties include :

• Each employee is expected to be knowledgeable of the Lottery's Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Provide exemplary customer service to all internal and external customers.
• Processes applications and contract renewals from Independent Retailers.
• Interprets policy and procedure in responding to inquiries by retailers, Lottery District office personnel and Lottery Sales Executives.
• Prepares and routes for approval, retailer contract suspension / termination letters.
• Tracks signed retailer contract suspension and / or termination letters.
• Generates and distributes applications for contract renewal on a monthly basis.
• Coordinates with Sales Division and Gaming Vendor, vending machine relocations, removals, and placements.
• Updates and maintains retailer vending machine information within the Gaming System, updates Vending Machine Master Spreadsheet and Vending Machine Tracking and Relocation spreadsheet.
• Creates vending machine contract addenda as needed.
• Adds, activates, suspends, and deletes vending machines in the Gaming System.
• Drafts procedures.
• Prepares correspondence and contacts retailers by telephone to obtain information and resolve contracting issues.
• Coordinates and initiates review of retailer sales tax standing with the Department of Revenue (DOR). Maintains a spreadsheet of delinquent sales and unemployment tax revenue collected jointly by the Lottery and DOR through the Lottery's retailer application and contract renewal processes. Updates DOR status in the retailer database.
• Works with the Lottery Security Division in resolving criminal background issues. Obtains and reviews Department of State and Division of Alcoholic Beverages & Tobacco records in reviewing and evaluating business structure and ownership information.
• Works with Lottery retailers, financial institutions, and insurance companies in processing Certificates of Deposit (CDs) and bonds.
• Obtains consumer credit reports and retailer accounts receivable history to analyze retailer credit background.
• Coordinates and participates in the auditing of Lottery Retailer files. Oversees and participates in the preparation and review of daily reports, retailer contracts, contract amendments, and retailer certificates.
• Performs and coordinates duties associated with the scanning and uploading of retailer files. Reviews scanned / uploaded files for accuracy and tracks productivity of staff members related to scanning / uploading duties.
• Serves as primary, secondary and tertiary back-up to other Team Members within Retailer Contracting.
• Assists with the date-stamping, recording, and routing of incoming mail. Ensures dual control in the handling and recording of fees.
• Monitors and coordinates retailer changes in ownership.
• Assists with phone calls on the Retailer Contracting and Collection phone lines.
• Attendance is an essential function of this position.

Performs other duties as required by management.

Knowledge, skills, and abilities include :

Other job-related requirements for this position include :

Chapter 24, Florida Statutes establishes or defines work performed.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.