Customer Engagement Specialist

Customer Engagement Specialist

We are in search of a Customer Engagement Specialist to join our growing team. This role will play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service") to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Responsibilities Include :

• Provide administrative support to the sales team and key customers including : Order & Quote Processing, Customer Inventory Management (as needed), Reviewing / Preparing Reports (Customer Usage, Margin Reports, Backorder, Open Orders, At-Risk Customer), Identifying Sales Gaps, Customer Price and Cost Alignment, Submit Form Requests, Liaison between Sales and Internal Departments, Sample Requests, eCommerce Super User / Live Chat Agent (where applicable), ERP Super User, Manage / Create Customer Order Guides (as needed), Back-Up Support for Customer Solution Specialists

Customer Relationship Management : Support the sales team in developing and nurturing strong, long-term relationships with customers.

Engagement Strategies : Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.

Product Knowledge : Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.

Other Duties as Assigned

The ideal candidate will have :

Compensation & Benefits : BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS : BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about!

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and / or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.