CRM Systems Applications Manager

Job Description

Job Description

About the National Constitution Center

The National Constitution Center is a nonpartisan nonprofit organization devoted to teaching about the Constitution. Located on Philadelphia’s historic Independence Mall, steps from where the Constitution was drafted and signed, it serves as America’s leading platform for constitutional education and debate, fulfilling its congressional charter “to disseminate information about the U.S. Constitution on a nonpartisan basis in order to increase awareness and understanding of the Constitution among the American people.”

Position Summary

The National Constitution Center (NCC) seeks a CRM Systems Applications Manager to join our team. We are currently undergoing an implementation of a new CRM and affiliated systems across the entire organization, replacing software that currently supports fundraising, guest experience / ticketing, group sales, education, programs, events, communications, and operations. The CRM Systems Applications Manager must be a critical thinker, an experienced problem-solver, and a clear communicator. Candidates must have experience with Salesforce Nonprofit Cloud or Nonprofit Success Pack. They must have in-depth knowledge of the Salesforce data model.

The CRM Systems Applications Manager will play a critical role in the implementation, strategy, execution, and management of Salesforce Nonprofit Cloud and integrated systems in the NCC’s CRM technology ecosystem. This individual will enhance our existing operations, processes, and data systems to increase efficiency across the NCC. This person will manage the NCC’s analytic and reporting needs out of the CRM.

The CRM Systems Applications Manager will be a champion for change in CRM usage at the NCC. This person will be a leader in the NCC’s efforts to make Salesforce Nonprofit Cloud the central source of constituent data across the organization. This individual will help to develop a culture of shared ownership and shared responsibility for constituent management across the organization.

This position is based in Philadelphia with flexible remote work opportunities.

Responsibilities and Duties

Responsibilities include, but are not limited to :

CRM Implementation

• Play a critical role in the design and implementation of the NCC’s chosen CRM solution, Salesforce Nonprofit Cloud, to address existing business challenges and opportunities.
• Work closely with all areas of the NCC to evaluate business process workflows that involve Salesforce Nonprofit Cloud and optimize for efficiency, accuracy, and ease of use. Develop new workflows where necessary.
• Solve complex problems and develop innovative solutions related to Salesforce Nonprofit Cloud and other customer-management platforms utilized by the NCC, including reports, dashboards, program and event management, reconciliations, and other business processes.
• Collaborate with NCC staff to implement and manage system integrations between Salesforce Nonprofit Cloud and other systems while maintaining the confidentiality, integrity, and security of the CRM system. Integrated systems will include ACME Ticketing, Salesforce Marketing Cloud, and Delphi Sales and Catering from Amadeus.

CRM System Management and Optimization

Data Analysis and Reporting

Cross-functional Collaboration and Training

Skills

Qualifications

At the National Constitution Center, we are proud to offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees working 30 hours or more per week have access to the following benefits :

Health & Wellness Benefits

Medical, Dental & Vision, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Accounts, and Commuter Benefits.

Employer-Paid Life and AD&D Insurance, Short-Term Disability, Long-Term Disability, and Voluntary Life Insurance

Employee Assistance Program (EAP), Mental Health Coaching & Virtual Therapy, Nutrition Counseling,

Fitness & Lifestyle Reimbursements and College Tuition Benefit

Retirement Savings Plan

Includes Safe Harbor Employer Matching Contribution for eligible participants.

Paid Time Off (PTO)

Employees receive a competitive PTO package that includes :