Member Service Representative I

Job Description

Job Description

Building lifelong relationships, one member at a time! Valley Communities Credit Union has been serving members for over 90 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities.

As an MSR I, your primary responsibilities are to ensure a positive member experience by :

• Serving as Member Service Representative I (MSR)
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members : receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
• Identifying and finding solutions to improve members’ financial future
• Supporting other staff within the branch
• Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical tasks related to MSR I duties

This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on member service. We are a highly member-focused credit union. The ideal candidate will have the ability to build relationships and rapport with members and staff.

Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.

Monday 10 : 00 am-5 : 00pm

Tuesday-Thursday 10 : 00 am-3 : 00pm

Friday 10 : 30am-5 : 30pm

Every 5th Saturday 9 : 00am-12 : 00pm

27 hours per week average.